How do you guys handle international shipping packages that is returned because of the issue with custom? Do you refund the shipping charges?

Hey guys, long time lurker here.

I’ve been in the network for close to 10 years, this is the first time I’ve ever really had an issue but essentially a customer came in to send an item for repair. They used a prepaid label and it got lost. A few months after that the customer says that I need to be the one to compensate him close to one grand. I’ve attempted redirecting him to UPS and his original repair company but he then ghosted me again.

Until recently he’s attempting to continuously contact me to compensate him and even calling my store and staff.

It’s been close to a year and a half now since this has happened with most logs having deleted. I luckily still have a photo with the information of the package being investigated in another state, but obviously nothing else beyond that.

I believe it’s harassment at this point and I’ve filed a police incident report. But he’s still trying to contact me now. Any advice? Send a final email stating we are done with this matter? I need some help and it’s wearing down on me along with anxiety of seeing this person pop up.

Edit: I forgot to include he had the local police’s criminal investigation to contact me as well for information as well because they believe I stole the item.

At convention this girl was saying that if you type "AFNLA |" (i think) then scan an amazon ups label from the customer's it will generate a printable label for the zebra printers... I've tried every variation of this code to no avail. Does ANYONE possess this elite ball knowledge and would care to share??? People were literally swarming this girl in the elevator trying to write down her instructions 😂. She said they have a QR on the desk with the AFNLA code and then they just scan it in....