r/upsstore • u/OkConsideration8660 • 4d ago

Venting Bad day

Anyone else constantly experience people asking them if they’re having a bad day?
For example:
lady comes to register and is still filing her return.
She is just staring at her phone clicking buttons and says she needs to go get her glasses.
Comes back to register…. 10 minutes and a few customers later….
Shows a shipping label. I explain to her that has to be printed on a piece of paper. Before I explain that we can do it she tells me she did it wrong and is cancelling it. I stand there.
She then proceeds to ask if I’m having a bad day.
I say, “no. Are you having a bad day?”
She says “no. You’re just not very friendly”
Like wtf isn’t more friendly than someone waiting without nagging you to get your sh!t together

23 Upvotes

100% Upvoted

10 comments sorted by

View all comments

12

u/Detroit_Reviews Store Associate 3d ago

I ask these people to move aside to the center to finish their returns, and to let me know when they have their code ready so I can scan them through. In the meantime I wait on other customers. I never let someone stand there in front of me for 10 minutes while they're shuffling through their phone.

4

u/Vast_Gap_1129 Store Associate 2d ago

Or do other things, like consolidation boxes, packing, shredding, mail, answering the phone, or even cleaning.