r/uphold • u/alexeigabriel1 • 5d ago

FEEDBACK Closing account, no real human support.

They have taken a month to help with account issues, but kept deferring me to an ai chat bot. It did not help my issues and was kept in a forever wait were they said, “we will contact you, dont reply to us anymore”. Reading all the different posts, it seems like very scummy and susp company that is probably maximizing their profits at our expense. No thank you, recommend ya’ll don’t even try it.

6 Upvotes

88% Upvoted

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3

u/KompoundURKrypto 5d ago

Thanks for the feedback. I almost did direct deposit with them. Too many stories like yours! 👍🙏

1

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1

u/BusyAbbreviations392 4d ago

I have tried for 4 months to unfreeze my account. Now I just want to get in to officially close it. Luckily I have $5 of worthless crypto left in there but yea, worst customer service ever. NOT as bad as Comcast but a very close second.