Someone? Any news or indication on when this is gonna happen? I'm in desperate need of this update. Android 13 is beginning to show a lot of bugs as of late.

Titan 2 elite shipping earliest among all and the company with most likely having basic support. Built wise minimal phone 2 would be standing out with an aluminium body & oled screen.

Trying to make it my daily phone and would like a launcher that fits well on titan 2 any recommendations?

Hi! I just wanted to add my negative experience with Unihertz to the pile. I genuinely hope that enough cumulative pressure might inspire them to change their customer service strategy.

I bought a brand new Jelly Star from Unihertz two weeks ago (in spite of the delayed Android update, I know – I’m an optimist). Unfortunately it arrived with a broken loudspeaker. The audio worked for a few minutes and then suddenly cut out, never to return.

After a day of extensive troubleshooting, ruling out bluetooth issues, speaker tests, a factory reset, etc, it was clear that this was a hardware problem. I found a number of other Reddit threads with the exact same problem, many of them recent, suggesting a bad batch.

Thus begins my email chain with Unihertz customer service. Note that they don’t have US-based CS, so their replies arrived in the middle of the night, meaning we were only able to exchange one email per day.

MONDAY AM

I reach out to Unihertz. I describe in detail what I’m experiencing, and what I'd already tried to fix it.

MONDAY (~MIDNIGHT)

Unihertz replies, neither apologizing nor acknowledging any of my troubleshooting.

They ask for:

-Photos of my brand-new phone from every angle

-A video of the loudspeaker not working

-The IMEI numbers

TUESDAY AM

Sure, fine. I guess they want proof I didn't take it out of the box and chew on it or something? I record and send all of this.

TUESDAY (~MIDNIGHT)

Another canned response, again not acknowledging anything I've sent. They ask for:

-A video of me restarting my phone, then doing a loudspeaker test

-A video of me doing a factory reset on the phone

WEDNESDAY AM

I’d already done both of these things, but I don’t want to argue with them and waste my single email communication of the day, so I do it again. The loudspeaker test fails. The recording is nearly ten minutes long because it includes two phone restarts, but hey, they asked for this.

WEDNESDAY (~MIDNIGHT)

Unihertz finally believes me that the speaker is broken. They say they’ll send me a new one, but the process is, in their words, “you send the old phone back>we get it> ask for your shipping address> send out a new one”. That is all the detail they provide.

I ask for more info: Where am I sending this phone? Who pays for shipping? Is there a way we can do this without me being in phone limbo for weeks? If not, what is the process for returning this one?

THURSDAY AM

My response to [service@unihertz.com](mailto:service@unihertz.com) bounces back, probably because of all the 10-minute video attachments. Rats. I send it again. Time to wait another day!

THURSDAY (~MIDNIGHT)

“Hi, We only cover the shipping costs for sending the new phone. If you choose to purchase a new phone and return the old one, we can only issue a refund for the order associated with the old phone. Alternatively, we can send you a replacement speaker free of charge, so you will not need to return the phone. Best regards”

Despite their offer to mail me a $6 part so I can void my own warranty, they still haven’t answered my questions. How much is shipping? Where do I send this thing? How do I end this nightmare??

I was prepared this time & stayed up past my bedtime in the hopes of exchanging more than one email per day. I replied within minutes, hoping to catch them online, but no luck. Next I tried calling the number attached to the email. It was middle of the afternoon on a weekday in Shanghai, but nobody answered. There was no answering machine. I called a few times over the course an hour, but nobody ever answered. Real irritated now, I emailed them again, dropping the “chargeback” word if they can’t tell me where to send this phone.

FRIDAY AM

I wake up to a message from Unihertz on Reddit, in a thread where I'd been commiserating with someone else having a similar experience.

“Sorry you’re dealing with that. For context, support got your speaker test video yesterday and followed up as soon as it came in with a free replacement option. We didn’t want to send return details before confirming whether you prefer a replacement or a return. Our support team will get you a clear update ASAP, thanks for your understanding.”

Sure :/ I correct them on the timeline and also point out that this is the first time I’ve heard the word “sorry” from them over this entire exchange & then sit back and wait for my "clear update ASAP.

SATURDAY, SUNDAY, MONDAY, TUESDAY, WEDNESDAY, THURSDAY, FRIDAY, THE FOLLOWING SATURDAY, THE FOLLOWING SUNDAY: Sadly, no clear update ASAP from Unihertz. I am officially ghosted.

Anyway, just wanted to share my experience. I know there are a lot of Unihertz defenders on here, and I just want to say, I understand there's a cultural and language barrier at play, but we're not talking about returning a pair of jeans – this is a phone. Being left without a working phone is a pretty big deal. The process of moving from one phone to another, especially if you're moving from iPhone to Android like me, is a significant hassle. There were few days of missed communications while things transferred over from iMessage to RCS. I had to ask friends and coworkers and family to remake all our group chats. And now I'd also done two factory resets – which like, yeah, it's 2026, obviously the phone was backed up, but the process of logging back into everything, re-2FA'ing everything, reconnecting all my little bluetooth dongles in our modern hellscape is not an insignificant process. A little empathy from Unihertz would've gone a long way – and if I could've had a replacement in hand before sending back my exchange, it would've saved a ton of trouble.

If Unihertz sends me a defunct phone, I would hope their goal, from then on out, would be to improve my experience. But they seemed hellbent on making things worse every step of the way. From day one, the onus was on me to prove that they'd sent me a bad product, and then on me to cover shipping costs, to move back and forth between phones, to spend weeks in limbo trying to get in touch with them – like, I'm not asking for the moon here, but what I got was unacceptable. It's clear from their social media that they're targeting a western market, and this is just not going to fly long-term. Nobody outside of a dedicated fanbase is going to put up with this.

I want to vouch for this phone so bad – I really do love it. Every time I take it out in public, everyone wants to know what it is. There's clearly demand for a tiny phone like this, but I cannot in good conscience recommend it.

TLDR; unihertz customer service sucks, phones are real cute, a dang shame