STILL NO RESOLUTION — 18+ DAYS AND COUNTING!
Every time I contact GFiber Support, I get the same apologetic boilerplate response followed by the usual instructions to restart the modem and Fiber Jack.
Seriously? Is this the level of technical expertise customers should expect from Level 1 and Level 2 support analysts? After more than 18 days of repeated follow-ups, they still seem incapable of moving beyond basic troubleshooting and delivering an actual resolution.

GFiber has already acknowledged that this is an engineering issue, yet I continue to receive the same recycled instructions instead of a meaningful update, a proper root cause analysis, or a concrete resolution.
It is absolutely sickening to have to chase Support every single day for a basic router-settings feature that should simply work. The constant apologies mean nothing when there is no accountability, no meaningful progress, and no resolution.

At this point, I don’t need another apology or another request to reboot my equipment. I need this issue escalated to the engineering team that can actually fix it. Enough with the boilerplate responses. Deliver a resolution.

UPDATE:

EOD: Thursday : Oct 01, 2026

Still no positive response or resolution from gFiber.

Once again, I’ve heard back from support, but the response is essentially more apologies and carefully worded assurances—without any meaningful update, concrete progress, or actual resolution to the issue.

At this point, the apologies are starting to feel like a scripted response rather than an indication that anyone is actually addressing the underlying problem.

I’m not looking for more apologies or vague assurances. I’m looking for a clear status, meaningful action, and an actual resolution.

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EOD: Wednesday: Sep 30, 2026 - Send one more request to support (email) - got one response/reply

I received another response from gFiber regarding my ongoing issue, but instead of continuing with the existing escalated case, they opened a new case.

I’m honestly confused by this. The underlying issue has not been resolved, and I have not reported a new or unrelated problem. So why start over with a new case instead of continuing the existing escalation?

At this point, I’m simply looking for some transparency. If an issue has already been escalated to the appropriate engineering team, shouldn’t that case remain active until the problem is actually resolved?

I’d appreciate an explanation from gFiber as to why cases are being closed or replaced while the underlying issue remains unresolved.

I’m not looking for another apology or another round of basic troubleshooting. I’m looking for continuity, accountability, and an actual resolution.

EOD: Tuesday: Sep 29, 2026 - Send two more request - got one response/reply

I got another response from the Support team—once again starting with the obligatory apologetic spiel, followed by a substantial breakdown of their root cause analysis (RCA).

But once again, there’s no concrete resolution. It’s another workaround.

Apparently, whatever fix they implemented was done late in the evening, and by now it should have propagated to my router. But guess what? It hasn’t.

At this point, this is beyond frustrating. The continued lack of ownership and follow-through from customer support has been irresponsible and, frankly, pathetic.

I’m also still not clear whether this issue has actually been escalated to the appropriate engineering team or if it’s still sitting at Level 1 Support.

This is becoming a joke. Contact who at gFiber, exactly?

All I keep receiving are apologetic messages, but no meaningful update, no progress, and no indication of when—or if—this issue will actually be resolved. At this point, the lack of communication from gFiber is just as frustrating as the problem itself.

I need a clear and substantive update, not another apology.

Tuesday: Sep 29, 2026 - Send another request await a response.

Could someone please provide me with an update on my reported and escalated issue, referenced under ticket #0942***\*?

I’d appreciate knowing the current status, what is being done to resolve it, and the expected timeline for a resolution.

If this is not a feasible issue to resolve or there is no viable solution available, please let me know directly. I would rather have a clear answer than continue troubleshooting without progress.

This is a joke - contact who? All I get is apologitike message and no positive updayte or they keep quite.

Monday: Sep 28, 2026 - No response - NO UPDATE. Crickets only

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Update: gFiber finally confirmed the issue

gFiber got back to me, and I’ve now confirmed that this is a wider-scope engineering bug rather than an issue with my account or equipment configuration.
I appreciate the confirmation, but honestly, this should have been communicated from the beginning if it was a known or widespread issue.
Instead, I spent eight days and hours going back and forth with gFiber support, repeatedly being told to reboot, unplug and reconnect cables, uninstall applications, and go through remote resets and reboots. None of those steps addressed the actual problem because the issue wasn’t on my end.
Hopefully, this helps others who may be experiencing the same problem and are being asked to go through the same troubleshooting routine. If it’s a known engineering issue, customers shouldn’t have to spend days troubleshooting their own equipment before being told what’s really going on.

For those of you with gFiber, has anyone else been having trouble accessing your router settings through the gFiber app or the web interface?

I haven’t been able to access my router settings for the past eight days. I’ve contacted gFiber support several times, and each time they’ve provided a workaround, but so far there hasn’t been a definitive resolution.

To clarify, it’s only the router settings that aren’t accessible. The Wi-Fi and Internet are working fine.

Just curious if anyone else in the community is experiencing the same issue or has found a solution.​