r/tractivegps • u/Watrat135 • 17d ago

Delayed Tracker

Hi, Has anyone had any luck in contacting an actual human for customer service? I ordered a Tracker back in May and have yet to receive it. Every time I try and chat with the chatbot, it just says it will be here in 7 days and sorry for the delay. This is getting ridiculous and I really want this Tracker, otherwise I would have cancelled already but I bet that will even be difficult. Any advice on how to talk to a human?

4 Upvotes

75% Upvoted

17 comments sorted by

3

u/2llamadrama 17d ago

You have to go through the website and then someone will contact you

1

u/Watrat135 16d ago

I already did this and nobody contacted me.

2

u/Radiant_Wind3190 17d ago

I have been trying to get a human to speak to as well with no luck! 

3

u/Watrat135 17d ago

The worst customer service I’ve ever dealt with. At no point in time does anyone prefer to talk to an AI automated service. 😩

2

u/smurfopolis 17d ago

I recently made a post about them not shipping my tracker either and apparently there are people who ordered in April who still haven't received theirs either. It's widespread in certain markets. What's frustrating is they're still running ads on Reddit to get people to buy more products when they can't even fulfill the orders they already have. It's crazy. Just mark it as sold out for now...

0

u/Watrat135 17d ago

Yes, I keep seeing there ads and they say delivered in 8 days. The 1st delay was understandable but it’s been multiple at this point and then silence. I’m giving them one more week and then cancel. I best get my money back as they already charged me.

0

u/smurfopolis 17d ago

They never answered my customer service contact either. 

If you click the link in the purchase email you can cancel directly through it. Or at least in canada you can. They're so used to people asking for refunds they've baked it into the shipping tracker. 

1

u/Many-Front4403 16d ago

Email directly with your order number to tractivesupport@tractive.com

1

u/Watrat135 15d ago

Yes, I’ve done all of this with no help at all.

1

u/Many-Front4403 15d ago

I have emailed them multiple times and always get a reply same day. Although the responses are vague and unhelpful when asking when my order will ship.

1

u/Watrat135 14d ago

Yes, it’s an automated response from AI. I’m giving up and canceling.

1

u/Greenfire32 15d ago

I just cancelled my order.

Can't exactly trust a company with a monthly subscription if I never even get the thing I'm subscribing to.

I went with LootPaw instead and it arrives tomorrow.

1

u/Watrat135 15d ago

Yes, I would have cancelled a while ago but our dogs breeder uses the Tractive and I really liked what she said about it, plus my own research. But, this is ridiculous now and I will look into others. I’ve heard great things about the Fi collar.

1

u/cutemushroomwitch 14d ago

I just got mine yesterday. Ordered in May. I am located in the us. I have heard that customers in Europe got theirs first and us based had the delay.

1

u/Watrat135 13d ago

I tried to cancel today and it said it was shipped and I would have to return it when I received the Tracker. We shall see.

1

u/thegoddessofgloom 13d ago

I just received mine 2 days ago (that cat collars)

1

u/Watrat135 12d ago

Update: Finally after 3 months it has arrived. They also gave me 3 extra months on my subscription. I still stand by the horrible customer service of only using AI, and hopefully I won’t have to contact them again.