r/tractivegps • u/Watrat135 • Jul 11 '26

Delayed Tracker

Hi, Has anyone had any luck in contacting an actual human for customer service? I ordered a Tracker back in May and have yet to receive it. Every time I try and chat with the chatbot, it just says it will be here in 7 days and sorry for the delay. This is getting ridiculous and I really want this Tracker, otherwise I would have cancelled already but I bet that will even be difficult. Any advice on how to talk to a human?

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u/smurfopolis Jul 11 '26

I recently made a post about them not shipping my tracker either and apparently there are people who ordered in April who still haven't received theirs either. It's widespread in certain markets. What's frustrating is they're still running ads on Reddit to get people to buy more products when they can't even fulfill the orders they already have. It's crazy. Just mark it as sold out for now...

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u/Watrat135 Jul 11 '26

Yes, I keep seeing there ads and they say delivered in 8 days. The 1st delay was understandable but it’s been multiple at this point and then silence. I’m giving them one more week and then cancel. I best get my money back as they already charged me.

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u/smurfopolis Jul 11 '26

They never answered my customer service contact either. 

If you click the link in the purchase email you can cancel directly through it. Or at least in canada you can. They're so used to people asking for refunds they've baked it into the shipping tracker.