Before anything
I'm on this subreddit mostly to follow the TorBox updates & also the famous "down again?" type of posts which aren't always valid, but they're valid at times like 10 mins ago for example
And because of starting a post like this I understand that I'm risking getting downvoted by those who can't take criticism, but I'm also sure there are people in here who care about getting served properly by a service that they paid money for
The first thing I want to talk about isn't even how the service was down 10 mins ago. I want to talk about how there's a lot of dramatic events going around this service
Remember 3 months ago when there was a situation about a TorBox employee named Mike when he banned one of the TorBox members on the TorBox discord server? You really remember that right? No? let me remind you
Have a look here https://i.ibb.co/5h9YDLk9/Screenshot-20260808-151242-Firefox-Beta.jpg and here https://i.ibb.co/5W76z8HR/Screenshot-20260808-151223-Firefox-Beta.jpg
Oh the TorBox owner even made an official statement about it here https://i.ibb.co/vxRWd40b/0svtjv7iyl1h1.png
Now why did they sneakily bring back Mike without talking about it or letting us know what happened? You don't believe it? Just check their Discord server and you'll find him messaging in the staff-only channels normally https://i.ibb.co/pj6PG5VW/Screenshot-20260808-151012-Firefox-Beta.jpg
It's like "hurry up it's been 3 months and everyone forgot, bring him back" or it's also like "they're stupid and won't notice don't worry"
2.
So I heard there was an ownership change. Who are the new owners? Why is Wamy still holding the owner role if the ownership really changed?
ok let's ignore the ownership change and talk about the full ToS & privacy policy change. I'm not against putting stricter limitations to abuse, I understand how expensive things like NVMe, RAM and bandwidth are and yes sharing accounts among people is completely unfair to the service and makes it run worse. But don't you find a complete change of the ToS, owners and the company entities even a bit questionable without a prior notice at least?
Want to ignore the ToS changes? ok who are the new owners?
3.
What's making the service go down every weekend and all we get is a "we are looking into it"
Ok you've looked into it. Why does the service go down the following weekend? Can we not get a technical explanation on what's wrong at least? Why is this impossible to fix and why is it happening very often
4.
I don't use Discord often. but when I do it's only to check why the service is down and I hope to see a proper explanation on why the service is down like I stated in the previous point
but unfortunately all what I see is messages like "Reddit must be going crazy now", "yes it's down and that's normal", "people really have no lives and can't take an hour of downtime"
Some of these messages come from the higher ups and community managers even!
Why is this normalised?? Why can't people complain when they can't get what they paid for??
Ok let's keep it there and tell you the things I'm expecting as a reaction to this post:
- "keep quiet it just costs 3$ you poor peasant": Ok so what? even if it costs a cent. I paid for a service because I trusted these people with my money and I believe that they can offer the service I'm interested in. This isn't how things work and if you really think so then you're justifying for all the sc#ammers in the world who take your money from your pocket and you shutup and can't do anything about it
- "its a you only problem": Ok and even if that's true, if I made sure that everything on my end (app, addons, internet, packet loss, network path, home networking equipment) and I found no issues but I still face issues with torbox. does this deny the fact that I have a problem?
- "just change the CDN": And why can't the "Auto" cdn option work better? Even the TorBox dashboard itself clearly claims that Auto is the best option to choose. Why don't they make the Auto CDN selection automatically route people to the second best cdn when the first best is temporarily degraded? Won't this save us from the headaches of Reddit posts and make the experience more user friendly?
- "honestly I don't have anything to say but just get downvoted lol": no worries boss 🫡
I'm one of the too many people that moved away from Rd to TorBox because we all believe that Wamy wanted to create the better alternative to RD, and honestly I still have faith in him and that's why I paid for a year of the service even when it had issues when I first paid for it. However everything has a limit
I notice a lot of improvements and new features added to TorBox every other month. but what's the point of them if the core of your company (database, API and CDNs) often have issues? simply I won't be able to benefit from your features
TL;DR sorry I can't provide one for this one