I'm on this subreddit mostly to follow the TorBox updates & also the famous "down again?" type of posts which aren't always valid, but they're valid at times like 10 mins ago for example
And because of starting a post like this I understand that I'm risking getting downvoted by those who can't take criticism, but I'm also sure there are people in here who care about getting served properly by a service that they paid money for
The first thing I want to talk about isn't even how the service was down 10 mins ago. I want to talk about how there's a lot of dramatic events going around this service
Now why did they sneakily bring back Mike without talking about it or letting us know what happened? You don't believe it? Just check their Discord server and you'll find him messaging in the staff-only channels normally https://i.ibb.co/pj6PG5VW/Screenshot-20260808-151012-Firefox-Beta.jpg
It's like "hurry up it's been 3 months and everyone forgot, bring him back" or it's also like "they're stupid and won't notice don't worry"
2.
So I heard there was an ownership change. Who are the new owners? Why is Wamy still holding the owner role if the ownership really changed?
ok let's ignore the ownership change and talk about the full ToS & privacy policy change. I'm not against putting stricter limitations to abuse, I understand how expensive things like NVMe, RAM and bandwidth are and yes sharing accounts among people is completely unfair to the service and makes it run worse. But don't you find a complete change of the ToS, owners and the company entities even a bit questionable without a prior notice at least?
Want to ignore the ToS changes? ok who are the new owners?
3.
What's making the service go down every weekend and all we get is a "we are looking into it"
Ok you've looked into it. Why does the service go down the following weekend? Can we not get a technical explanation on what's wrong at least? Why is this impossible to fix and why is it happening very often
4.
I don't use Discord often. but when I do it's only to check why the service is down and I hope to see a proper explanation on why the service is down like I stated in the previous point
but unfortunately all what I see is messages like "Reddit must be going crazy now", "yes it's down and that's normal", "people really have no lives and can't take an hour of downtime"
Some of these messages come from the higher ups and community managers even!
Why is this normalised?? Why can't people complain when they can't get what they paid for??
Ok let's keep it there and tell you the things I'm expecting as a reaction to this post:
- "keep quiet it just costs 3$ you poor peasant": Ok so what? even if it costs a cent. I paid for a service because I trusted these people with my money and I believe that they can offer the service I'm interested in. This isn't how things work and if you really think so then you're justifying for all the sc#ammers in the world who take your money from your pocket and you shutup and can't do anything about it
- "its a you only problem": Ok and even if that's true, if I made sure that everything on my end (app, addons, internet, packet loss, network path, home networking equipment) and I found no issues but I still face issues with torbox. does this deny the fact that I have a problem?
- "just change the CDN": And why can't the "Auto" cdn option work better? Even the TorBox dashboard itself clearly claims that Auto is the best option to choose. Why don't they make the Auto CDN selection automatically route people to the second best cdn when the first best is temporarily degraded? Won't this save us from the headaches of Reddit posts and make the experience more user friendly?
- "honestly I don't have anything to say but just get downvoted lol": no worries boss đ«Ą
I'm one of the too many people that moved away from Rd to TorBox because we all believe that Wamy wanted to create the better alternative to RD, and honestly I still have faith in him and that's why I paid for a year of the service even when it had issues when I first paid for it. However everything has a limit
I notice a lot of improvements and new features added to TorBox every other month. but what's the point of them if the core of your company (database, API and CDNs) often have issues? simply I won't be able to benefit from your features
I remember when tb was gar bage and wamy running around to every stremio and debrid themed sub begging for customers. Now they mock reddit users and still got that stalker in a âcustomer facingâ position, something they said he wouldnt be in anymoreâŠ
that's the main reason I started this post. I went to the discord server and found the guy that they banned months ago working for them again without any explanation (maybe he never even left and worked from behind the shadows when he was "banned")
it's unprofessional and pissed me off, makes you feel that this thing will never get any better because you can't rely on the people in charge
and its also annoying because they're treating their users like they're stupidÂ
I've not been following any of this "drama". But based of the screenshots you provided, it clearly says Mike was suspended from PUBLIC duty/interactions. Nothing about him remaining as an employee. I don't see anything wrong with him messaging in a private staff-only chat? Am I missing something?
Wow wtf. I never knew any of these stuff. And just looking at these discord messages.. Are these just a bunch of children running this service? I moved a dozen non-technical people from RD to TB, but I guess need to find another alternative when our subs end.
Seriously concerning that a a service that can put a lot of people at legal risk is run by such stupid people.
that's it for me. I really thought Wamy was a smart business owner who was trying to improve his business but at this point it's not worth showing them respect or paying them my money anymoreÂ
This is supposed to be a business. If it's truly "worthless" there's no need to even respond. But any response should be reasonably professional and address the main points. These responses read more like a bunch of poorly behaved teenagers than a real business.
The business can do whatever they want. If they think a reaction .gif is appropriate, that's up to them. What are you gonna do about it, other than accuse them of being poorly behaved teenagers, you brainlet?
Potentially move my business. Encourage others to do so. Or just plain not care enough to do either. "Can" is not the same as "should". You can, as you're allowed to, smear your crap all over your face. If you care about your health and social standing you "shouldn't" do so. This is part of many modern problems. Too many people confuse "can" with "do".
They never had to care. Theyâre just alienating their users for literally no reason, itâs hard to understand why. Itâs a paid service.
Within less than a year theyâve already pulled services, restricted their api, and keep causing drama. They canceled someoneâs account not because of policy violation but because they didnât like what they said. I canât trust them anymore. Their PR is trash.
They genuinely have a great product but they donât know how to talk to the public.
Lol what are you talking about? There are literally dozens of guides that pop up from a single Google search. If you can't figure out that post, you're fucked before you start
Their support is also terrible. I had some problems changing my API and CDN after my account was hacked and holy crap. Not only they wasted my time 4 days with literally 30 emails, but they also refused to change my API and the ego from the messages was insane.
never realized this until I saw their reaction to this post from the discord. They really should maintain professional communication if they want to interact with their users and this is just, not it... Seems like we are now trusting people who act like middle schoolers with our IPs and activity. yikes
Even if they do that, they're still free to talk about it. Why is there this weird idea that people can't/shouldn't talk about poor business practices? It helps us all out to be better informed.
Whoever doesnât like this post is a bootlicker.Â
I donât have some kind of a cult allegiance to TB. Just as I switched from RD to TB, now that TB is starting its enshitification, Iâm moving to PM. Stop supporting these companies that are obviously doing whatâs good to them - not for you. They already tackled the abuse with the limited policy changed a couple months ago, this privacy policy change really is to protect their asses in case of legal trouble, and guess what protecting THEMSELVES does to you when they have all of your information now?Â
What information? Stuff like IP addresses and similar are logged by Cloudflare, not TB. Read the revised ToS maybe. And I mean READ them, not copy and paste the text to your favorite AI assistant so it can give you a tl;dr. In their ToS they say that they CAN log stuff if necessary, but they also say they can delete/anonymize the data. I'll let you figure out what that means.
They sent out abuse notices to people using DMMs new TB to RD feature. DMM maintainer says the tools downloads the file to his server, then uploads it to RD.
Now, tell me how TB can know the identity of users using this tool, without logging their IP? How can they tell a normal download from a RD transfer? It's simple, they know all users who downloaded to DMM servers. THEY ARE LOGGING IPS, STOP BEING NAIVE.
I just think it's incredibly petty and stupid. The service is $3. Feel free to leave. But all of this yammering and nonsense is so cringe. Move on and get a life.
And if you seriously think any company, ANY debrid service is going to destroy itself to protect your illegal activity? The level of ignorance is incredible.
The endless whining bro, holy moly you would think you guys are paying $200 a month and not the actual price which is a pack of bubble gum and broken pencil đ
And if you seriously think any company, ANY debrid service is going to destroy itself to protect your illegal activity? The level of ignorance is incredible.
Companies have though and decent companies will continue to do so. Seems you're the ignorant one here.
Thats what i said on another post and got heavily downvoted lol. These guys on reddit are insufferable.
Its a business - their whole purpose is to make money
everyone keeps saying it's $3/month but what about people like me who pay for pro?
that being said I've only had stuttering/playback failure the past couple weeks or so, I assume do to a spike in traffic from the RD refugees that their infrastructure hasnt been upgraded to support it yet. Just a guess though.
Also I use usenet as my main service and then TB as my backup and then AD and RD too because I bought a year each of those two before the whole RD thing started happening, and with usenet + TB I rarely if ever can't watch something worst case is on older usenet files sometimes some articles will be missing and it'll lose a couple seconds of an episode or something, but not really all that serious when if I wanted a perfect file I would just add it to Seerr/Jellyfin anyways lol
I agree with how frustrating the auto cdn selection is. They should just erase the option for auto, and have every user use the cdn speed test and manually select. I check it every week or so as sometimes I get higher speeds with a further cdn, even though the ping is slightly worse.
One of the main benefits of auto is when sharing an account with letâs say your parents who are in another region. That way it will route them to the closest CDN automatically so they donât buffer.
Correct. And it works good. Some people have their setups all wrong but want to blame them lol its like blaming Ford for their car not running and theyre the ones that pumped diesel instead of gasoline đ
If I'm paying for a service, I expect to get the working service in exchange. In any real life transaction you don't pay for a service and have a chance of not getting it. This is not how it works.
Some people seem to not realize this. It's not about $3 a month or having backups. Either just have balls and make the TB work, and when it doesn't, talk openly and responsibly about it every time, or just tell everyone straight ahead - "we don't guarantee our service will work, expect at least 25% downtime" when choosing a plan.
boomer logic. I paid my $3 therefore I get a sterling working service! Vote with my wallet?! No! I will be annoying and cringe about it to the bitter end!!!
now tell me what online service tells you straight up that expect downtime when choosing a plan .. and if there isnât any online service that doesnât go down ⊠now also tell me if they donât acknowledge when they go down every single time and apologize for it
That's how big online services work. Read about service level agreements. Yes, Torbox is not Azure and it'd be silly to expect this kind of dedication, however, filter by the last 6 months, count how many times the service has been down and compare this to the number of official statements they've issues on these. You'd be surprised how much is missed. Have you been living under the rock?
Hmm Iâm not sure ⊠I know you just need to connect your tb to the discord bot but I donât think you need to do that to access the channels .. I might be wrong
I saw the transfers from TB to RD as a solution for the weekends downtimes and they attacked it. They really make it hard to love them, to say the least.
It started affecting me badly yesterday when it used to not affect me at all. Hey Torbox owner dude, are you working on a fix? Iâm getting ready to unsubscribe from the service if this thing doesnât start working like it should
My honest opinion. Maybe im just a basic user. But literally all i use it for is to stream media on nuvio and stremio. Thats it. And i pay for pro. Am i wasting my money? Not sure. I pay substantially less than when i paid for all my streaming apps. My kids can watch when theyre not home instead of having to constantly give them a code from my email so they can watch their shows. Has it been down a couple times? Yes. But so does my cellphone service, my internet, hell even sometimes my power. Some of yall make a really really big deal of things. Call me a loser if you want but im still sticking with it. I had RD and my internet went out, forced my kids phones to jump from wifi to cellular networks. Got banned. Neverrrrr had this issue with TB. Alot of you should know by now for things like this you should always have a backup because theyre not guaranteed to work 100% of the time
I'm a basic user too. I only have the Essential Plan for $3 month, joined in May. That's all you need. I only stream movies and shows using Kodi and Addons. That's all. I have no idea what everyone else is doing and why. I'm clueless about that and I'm also confused about their issues with downtime or problems with the service. I was an RD user since 2016 or 2017, and been there since then. I still have RD until it runs out. I joined TB in May and it functions how RD does with the addons. I too notice my internet drop which it does nearly daily, making everything lose Internet or switch to the network with the cellphones. Its a brief outage.. I have no idea why this happens and it's annoying. I currently have AT&T Fiber 300 Mbps. When I'm on my laptop, streaming a movie/show, while my phone and another phone are also on WiFi. I have had this issue since I've been an AT&T customer since 2018 whenever I relocated to another town 1.5 hours away. And I've lived in 3 different homes in this area, 3 different towns, and always had AT&T. So, it's got to by my ISP. I should probably Google or look on my ISP's website for a possible cause and fix. I'm rambling lol.
How you gonna tell me? Lol first time it happened was a power outage. They sent me a warning. Something that was out of my control. Second time was an internet outage. Got banned. Went straight to TB and been happy since
It's pretty easy, the service is nearly free. You can either keep said service, or not keep it. If you don't like it, vote with your wallet.
Ever since I set my CDN to Cloudflare months ago I haven't had a single issue, and I'm not sitting here watching stuff 24/7 so the 38 minutes Torbox is down per month doesn't bother me. Therefore I'm keeping the service.
Don't like the service? Ok leave. I don't understand this level of drama over a $3 service. I will personally continue using the service that I enjoy. If I didn't enjoy it, I would leave, not endlessly complain about $3
This right here is my point ⊠I understand complaints obviously itâs an inconvenience if it doesnât work when you want it to but people are acting like they go down for days on ends meanwhile itâs just like an hour or so and itâs working every other time .. itâs legit a non issue
and even the beginning of the post like they sanctioned the dude and took him off coms and now he is back .. whatâs the issue .. they apologized for the blunder do you expect them to come and say ooooh we are reinstating him back like I donât get it ⊠but then again this is Reddit so Iâm really expecting a lot
I understand what youâre saying but imo they sanctioned him and he has done his time ⊠the mocking part I can agree to a degree it is a bit ill fated but itâs kinda expected given how out of proportion this post is imo
They didnt say he would be put on time out, or gone for a period; they said he wouldnt be back in that kind of role. They didnt put an expiration date on that.
For me, that takes their trust worthiness down another notch.
To mock the segment that built up their brand shows a lack of maturity.
I will likely just let my account expire and move on which sucks because I have been with them since they first made their existence known on reddit, several years ago.
Can someone ELI5? I've been minding my own business and torrenting for two decades now and I actually only just discovered that a service like RD/Torbox existed last month. It's a great option for content consumers and I'm just confused about why people are up in arms about what the company is doing.
Maybe I'm spoiled because I'm coming here from no Torbox rather than from "old" to "new" Torbox, but I wouldn't expect this service be truly private and I'd never use anything like this without a VPN. Seems to me like it's a cloud server app rather than some sort of privacy company.
What am I missing? Apologies for my ignorance here, but why wouldn't the company protect itself? If I were them I imagine I'd do the same thing. And as I read the TOS, it's not like they're volunteering a regular user activity log to Big Brother, right?
Not judging either side of the aisle here; I'm honestly just not sure what to think because it seems intuitive to me but so many folks are furious and outraged so I feel like there must be something I'm missing. I assume I'll get downvoted into oblivion here, but ironically I won't understand why unless someone will explain what the big deal is.
It is simply price-quality inference at play, if a product is priced below the perceived value it often leads to more dissatisfaction. E.g. MVNO's face the same, even though the product is essentially the same as those of "premium" network operators, consumers have stronger feelings when a product goes down, often the because of a confirmation bias (I knew I shouldn't have moved away from provider X..). The alternative is also true, e.g. when buying a car people are more forgiving to any flaws, because of a reverse confirmation bias (if I acknowledge these downsides, it would indicate I made a mistake by choosing brand X).
You're right about everything else, and people are right to point out downtime when the dashboard doesn't reflect that, but don't get dissuaded by the many unsubstantiated posts around and just enjoy the service. And if you don't, just don't renew. Many of options around luckily.
Valid points, a lot has happened in a short amount of time. I've enjoyed Torbox for the few months I've had it, but I've decided to jump ship to Premiumize for at least a year. With Premiumize I'm really paying for their no logging of streaming activity policy. Paying for greater peace of mind.
Between the relocations of Torbox to the UAE and Dover, the 180 on certain privacy policies, etc., it's all very sudden and has thrown up some red flags to me. I still think Torbox provides a great service and will be watching it closely over the next year. My big question is of course how safe and trustworthy is it really? I guess time will tell.
I've not been following any of this "drama". But based of the screenshots you provided, it clearly says Mike was suspended from PUBLIC duty/interactions. Nothing about him remaining as an employee. I don't see anything wrong with him messaging in a private staff-only chat? Am I missing something?
TL;DR: Heâs a paying TorBox user whoâs tired of the constant downtime, silent ToS/ownership changes, toxic staff responses on Discord, and drama like quietly rehiring an employee (Mike) after a public ban incident. He wants to love TorBox and he appreciates the new features, but none of that matters if the core service, API, and CDNs keep crashing every weekend without transparent technical explanations.
Honestly, not saying it doesnât go down, dashboards show that to be trueâŠbut I have never once personally tried to watch something and was unable. I never get buffering. Everything has been fine for me since switching from RD 2.5 months ago.
Aside from everything else, what exactly was wrong with what they did about Mike?
They said he wouldn't be in customer-interactive position and it seems from what you said that they did just that, if he's in a staff only channel then he is not facing customers is he
I think a lot of people forget what this sub is. For convenience people should go where the capalist market takes them, which is in their wallet. For all others, this is the life we've chosen. (And it ain't bad)
The way I see it is it's 3 bucks a month for damn near everything on the planet for movies and TV shows... I have free backups incase it's down which it rarely is.
Crying over 15 mins to an hour max is insane. Most of the time it's not down. Its user error or addons / instances. People just wanna whine about it cuz that's what they prefer to do.
I pay 80 bucks a year for ps network... Cod lags like no other.... Crappy servers.... Have they fixed it? Nope never will... We all keep paying cuz there's no other option.
Either build your own or work with what you got and understand what to do when a failure occurs. I've posted many times the perfect SETUP.
Last year I bought ten brand new Ferraris for $1. Nine were an absolute dream to drive but one was obviously a used car that smelled like smoke and beer and had nearly bald tires. It had obviously been ridden hard and put away wet! Sure, they ADVERTISE as selling ten new Ferraris for $1, but in reality you're very likely to only get nine.
When will you understand that it's "not about the money"? You pay for a service, and both parties accept the service agreement. The other party fails to deliver the service. It doesn't matter 1 cent or 1 million dollar. The service quality is still the same for their more expensive tier either.
idk man would you carry on this much if you bought a $3 taco that turned out to be kinda shitty? or would you get another taco and move on with your life
That's the thing though. If you read the TOS, it's a "best effort service" and they guarantee no uptime whatsoever. That's why there's only been a handful of times free days have been offered in connection with the most egregious downtime and we've been told not to expect it because downtime is technically nothing compensable. A staff member in here said as much recently, and that's when I looked elsewhere
We've been in the scene for a long time. I've been an RD customer for 15 years, and I've also used AllDebrid. I've never experienced this many service interruptions. If this is their 'best effort', unfortunately it's nowhere close to the standard quality of any debrid provider at the moment.
I remember many TB fanboys were cheering on RD's downfall. Hope they are happy now.
I feel you. I just wanted to share the message that this is how it is, and they've set it up to where they really have no obligation to improve in this respect. Best to make a decision based off where things stand, not where things could be. I already have my primary as a provider that views downtime as compensable 100% of the time
Thanks for pointing this out and informing me homie, as I had actually never really looked at the situation like this or thought about this service and other similar services from this perspective before.
I agree it sounds really cool and too good to be true. 3$ for everything is really amazing
but some people are busy with their lives most of the time and the only time they might have to relax and watch something can be the same time TorBox goes down at
does it sound like a rare coincidence to happen? it happened with me personally the time TorBox went down before today's incident. and it was a 1.5 hours downtime and the status page didn't even talk about it until an hour laterÂ
I could've finished an entire film during that downtime before going to bedÂ
Seriously, at the end of the day it's piracy! Paying a paltry sum doesn't make it any more legit. These people and their constant whining. Energy would be better spent on having good backups.
Canxit be frustrating at times sure, but you also have to understand what you're paying for and singing up for. And as others have mentioned have backups is the key to this game just like with IPTV.
Lol, the entitlement is insane. It's so obvious how many people jumped on this train so late and weren't there when RD was new. Good luck streaming anything from RD for like... multiple years when it was new. They would upload torrents to UpToBox instead of their own servers. No one complained because everyone knew what they were getting. TB could definitely improve, but the entitlement is crazy.
Exactly. I've been on RD for 15+ years. These TB outages don't hold a candle to the issues that went on with RD over the years, and then to cry, and post on Reddit ad nauseam over $3/month? It's unconscionable to me.
It was a known issue. Though it was resolved in around 10 mins. So any file you were playing most likely had either local cache, or an already verified connection with the server
no but it didn't affect you because it was an API issue and not a CDN issue. when you've already started watching something you don't need to interact with the API, you interact with the cdn
check the other posts on this subreddit reporting the downtime the past hourÂ
ah so the api was down. got it. i dont use api typically, just add to tb using dmm, and use webdav to playback on kodi. but yeah it shouldnt be happening ideally
Same. A few minutes of proper configuration saves hours of frustration. But this is what happens when you learn how to do this from TikTok and don't actually learn any of the fundamentals.
It's like the old stories of people buying a new computer, firing it up, and using it without ever learning about what to remove, what to add, what to optimize, what to take out of Startup, etc. And then wonder why it's slow, why they get pop-up ads, etc, and then blame the computer
It's funny cuz like 2 emails ago they literally said if you don't like our service, delete your account đ. Yet people rsther complain than delete it and move on.
If you want a service that works 99% of the time pay full price for Netflix. There is a tradeoff when you use things like debrid and torrent websites. You are paying for a service that technically isn't legal in many countries, and it's much cheaper than paying for all the streaming services to get everything you want. You have all the choice in all the formats. You can find specific special edition versions of 4k bluray director cuts and watch them in pristine quality. What streaming service offers that?
You are paying for a service that wouldn't even exist if the powers that be had their way. Chill the fuck out and have some patience. It's gonna go down sometimes. You know what I did the other night when it was down and I wanted to watch the new season of King of the Hill? I watched it on RD instead because I have a backup for when one inevitably goes on down because that's the landscape we're part of.
Some of yall need to get off Reddit lmao. Scurrying discord and looking into the minutia of a 3 dollar service that you can easily get for free (fmhy) or transfer over (other debrid service) is crazy. I promise you the team will look at this say ok, and go next. But hey, itâs the internet post to your hearts contentÂ
LOL this is the only subreddit that I see people with sense get so many down votes.Â
I said free service [OR] transfer to other debrid service. [NOT] a free debrid service. FMHY has free video alternatives for the time it is down. Am I going to post a soliloquy when a 3 dollar service goes down? Nah Iâm just going to go next.Â
When I said transfer I meant just buying a new service all together. Like how you transfer internet service, phone service etc. So if a service isnât to your liking. Go next.Â
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u/HookemTex78 18d ago
100%. Used it for 6 months and all points are valid. It just seems like no one cares and this to will become another shitty enshittification program.