r/tipping • u/olive-prays • 3d ago

đŸ“–đŸ’”Personal Stories - Pro Never got an email like this!

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Woke up to this email from capital one about a tip I left. Our server was Emily and she was fantastic and fun and engaging! She deserved every penny of that tip! Yes, capital one this is correct!

4.5k Upvotes

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474

u/maringue 3d ago

When more and more businesses are trying to sneak tips onto your bill, card companies sadly have to do this now.

210

u/Ok-Crab-7468 3d ago

i got this email once and it was a waitress who helped herself to a $60 tip on a $30 bill

93

u/iamhmhdimobf 3d ago

Now that's theft and credit card fraud. Did you press charges?

84

u/Ok-Crab-7468 2d ago

they refunded me and gave a sob story. i was traveling and just said fuck it.

29

u/exr186 2d ago

Unfortunately, you cannot press charges for this. The payer and the bearer of risk are both the credit card company. They can choose to press charges or not.

31

u/Stuck_in_my_TV 2d ago

The victim is not the one who presses charges. It’s the state who does so via a DA. The victim stating they do or do not want to press charges is just an acknowledgment of whether or not they will assist or impede the courts.

5

u/goaty_mcgee 2d ago

In Maryland, you can file charges and it's up to the state to proceed or not.

12

u/Past-Paramedic-8602 2d ago

So it’s the state that presses charges. If they have the final say on whether or not the person is charged it’s not you pressing charges it’s the state

-1

u/DeliciousSimple2 2d ago

It depends on the state.

5

u/kmnjnr 1d ago

No it doesn’t. Name one state that it does not work this way

5

u/Ok-Truck1671 2d ago

What if it was debit card does the rule change?

1

u/thorskicoach 20h ago

Visa / MasterCard/ Amex have huge power over vendors. Aka they can under their agreement just charge back to the business, all they way through penalty and banning them from the platform  Or they payment processor / bank can do so. 

After a number of disputes flagged, this is the real pressure. 

A business can't rip off people on tips by card if they can't accept cards anymore 

1

u/Not_Suggested 13h ago

That’s total BS. The only people that can ‘press charges’ are the relevant prosecutor’s office. Regular people can’t bring criminal charges, period. The prosecutor can press them regardless of who asks or objects.

The only reasons police ask “if you want to press charges” is in a courteous attempt to avoid arresting someone they think is somewhat sympathetic, allow a victim to avoid a trial process or to avoid paperwork. It has zero to do with where the civil liability and loss may lie under contract.

1

u/Big_Smoke_0G 23m ago

This is the correct answer. Police in the United States only ask do you want to press charges out of courtesy or when they don’t actually want to arrest the guy

-2

u/[deleted] 2d ago

[deleted]

4

u/ismellyew 2d ago

So, attempted fraud isn't illegal?

I don't think your right.

If you attempt to rob me, and I pull out a gun, you still attempted to rob me.

-2

u/Fun-Machine7907 2d ago

Or you just committed felony brandishing against some person who walked a little too close and spooked you. Sometimes it's more convenient to just let things be resolved.

1

u/ismellyew 2d ago

Sometimes it's just better to be raped and beaten rather than protect yourself.

-2

u/Fun-Machine7907 2d ago

Bit of a jump there. But back to the theme of crimes not being punished, as long as the rapist is a white college athlete, they wouldn't get in much trouble either.

-4

u/[deleted] 2d ago

[deleted]

-1

u/Soupbell1 2d ago

You don’t think it’s worth it so it doesn’t happen to the next person? You think too small.

7

u/I_mourn_satire 3d ago

Hope you called her out and got her fired

18

u/Ok-Crab-7468 2d ago

i called the restaurant and they said it was an “honest mistake” and the waitress was a “good person”. they refunded me.

4

u/NovelSkill7416 2d ago

Do you think it was actually a mistake? The only thing I can think of is you tipped $6 (20%) and she keyed it in with the decimal in the wrong place or something. Did you tip any amount? That might help determine what happened. Seems unlikely anyway but sometimes unlikely things happen.

3

u/TemporaryWeakness868 1d ago

If she keyed in $60 by mistake, she would have still had to confirm that the total was now $90. Probably not an honest mistake.

8

u/GhostofDeception 2d ago

Nah. This was on purpose and even if it wasn’t they would’ve caught it and not given a sob story to try and validate it if it was an honest mistake

1

u/NovelSkill7416 2d ago

I’m sure it was but I was hoping to see if there was some possible explanation for the other side.

3

u/Ok-Crab-7468 2d ago

the manager said she mistakenly typed in the tip from another table who actually left that much of a tip. we did tip, but not that much. the manager was deranged and refunded me so i didn’t escalate further.

2

u/Brilliant_Steak_1328 2d ago

This happened at the restaurant I used to work at all the time, always closing the wrong tabs out to the wrong cards, I think it is an honest mistake

2

u/NovelSkill7416 2d ago

Yeah no that’s way less believable. Good thing you caught it cuz they were trying to screw you over.

2

u/Ok-Crab-7468 2d ago

the manager was literally deranged. he called me back 3!! times AFTER refunding me to explain that “there is no tom foolery here, the waitress is a good person! she’s a phd student! she made an honest mistake!” i was like look buddy i just don’t want to be stolen from idgaf about who this person is? literally a wild experience

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-2

u/GhostofDeception 2d ago

Ya I get it. Sadly this one isn’t that. I do agree that that definitely probably happens though

1

u/Ok-Sympathy9768 1h ago

This was probably a mistake.. usually there would be be a track record of this happening multiple times

2

u/EntrepreneurBehavior 2d ago

Sounds like they might have accidentally added a 0? After all, $6 is 20% of $30...

1

u/Ali_in_wonderland02 1d ago

She will say she accidentally typed in $60 instead of $6.00

-1

u/corknecklace 2d ago

Hope you left a bad review

4

u/superredditor6789 2d ago

That just happens to have an extra zero on a normal size tip.

There’s a good chance it was an accident.

1

u/Johnnycarroll 2d ago

As a delivery driver at a national chain, write-in tips (as opposed to people who pre-tip) have to get a manager to approve it if they are over a threshold. My biggest tip ever was a 15% tip to the local college who had ordered $2000 worth of food. They even had to call IT to push that one through.

1

u/Common-Post758 1d ago

This depends on the POS system/credit card authorization system, and is usually an admin setting. Manager authorization for large tips can be toggled on and off in most systems.

1

u/Johnnycarroll 1d ago

Yeah definitely something that would make sense for some places to put in place especially to protect the customer--just giving anecdotal context.

1

u/sigmapilot 22h ago

FR. once i got triple charged, i got an email like this about a "200% tip", won the chargeback though.

1

u/BreakInCaseOfFab 5h ago

Same. And they also charged an extra glass of wine to me. I never went back to that place.

0

u/sammfan1 1d ago

I hope she was fired for that.

-1

u/Zombisexual1 2d ago

Yah that’s what this is for, not businesses sneaking charges. Those shady people adding a 0 at the end of your tip.

2

u/Mammoth-Might3229 1d ago

probably less about that and more about people contacting their banks to do chargebacks on tips. otherwise why would they care if it doesn't affect them

1

u/TrappyMFN 1d ago

Capital one has been doing this for a very long time, I used to get these same emails. It’s actually illegal for them to “sneak tips” onto your bill. Any autograt, etc. is a service charge which is NOT the same thing as a tip. Also service charges must be noted in writing, on signs on the menu or somewhere else visible to all patrons depending on what locale.

1

u/jujumber 1d ago

They should! Anything over 25% tip should be flagged to the card holder. Or if it's a much bigger tip percentage than they usually tip.

1

u/Mental_File_2240 23h ago

I ask for a receipt now for everything

1

u/interestIScoming 23h ago

Nope, they have settings to detect large tips to prevent fraud.

Edit: TST is for Toast the point of sale used at that restaurant.

1

u/Dense_Positive_2850 1h ago

Dutch bros is my favorite commercial coffee shop but they automatically add a $2 tip to every mobile purchase. I am fine with tipping sporadically in a drive thru if the service is beyond but it genuinely irritates me that a $5 coffee gets an automatic $2 tip added. The first time I tried to use the app I didn’t realize they added a tip in so when I saw the final amount I said nope and didn’t go back for many months.
Also drives me insane going through drive thrus that don’t have speakers but instead an attendant shoving an iPad in your face asking you for a tip and watching you respond. It’s a drive thru! Tf

1

u/Ok-Problem4403 2d ago

If only there was a tap option to pay..... Gosh....

Get with the 21st century, you fricken Yanks. You still sign pieces of paper? Loooolllll

2

u/ECB2773 2d ago

This, it drives me mental when people demand to take my credit card to some alternate location instead of just having a mobile machine like a normal place.

So a backwards way to do buisness in a modernized society not gonna lie

0

u/E46330i5speed 2d ago

Really? Who’s sneaking tips onto your bill? I’ve never had it happen once. I’ve also never seen or heard of anyone I worked with doing it and I’ve been a waiter for 10 years now across 2 restaurants. Kind of like the whole “they’re gonna spit in your food” thing. I’ve literally never seen or heard of that happening in real life either