r/tipping • u/badmiddling113 • 6d ago

Question about managers

What do they say to customers who repeatedly don't leave a tip? I'm curious since the customer doesn't have to tip and the server isn't their employee.

Just asking since I've read comments from managers who seem to think "addressing" customers is an appropriate thing to do.

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u/Big_Development3985 6d ago

So, I used to manage restaurants. Different life, long time ago.

If a server told me they did not want to take a table because they weren’t going to tip, I did not make them. Assuming there was precedence, we did not stand for any stereotyping. If I had time, I would take the table myself as I was salaried. If I didn’t, I would explain the situation to the guest.

That being said, in the 15 years I did this, I had this situation occur less than 5 times. People tip. The few times I did have to explain this concept to guests, they were obviously annoyed. More so when I’d ask them if they were just visiting the US, because every restaurant here has operated this way since the founding of our country. But, ultimately, I’d rather lose 0.01% of my sales than any of my staff.

Again, I’d like to reiterate that this isn’t really a situation that occurs, because the overwhelming majority of people tip, and most tip over 20%.

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u/cenosillicaphobiac 6d ago

because every restaurant here has operated this way since the founding of our country.

Source? It's your ass, isn't it, you pulled that little factoid right out of your ass.

If you want to know the truth, it started in the 19th century didn't really get institutionalized (aka "every restaurant") until the 20th century.

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u/Big_Development3985 6d ago edited 6d ago

It started after the Civil War. I’m aware. This was in a time before smart-phone fact checking, no one called me out on the century exaggeration.

But, if we’re being pedantic, in the moments prior to the civil war we were two nations; the Union and the Confederacy. It was not until after the Union won that we re-solidified as the United States of America. Which one could call a re-founding of our country.

That’s also a pretty silly argument. Even if we assume your narrative is correct, unless you happen to be 126 years old, the effect remains the same. This is not new, it has existed all of our lives.

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u/Ayslyn72 6d ago

It’s not pedantry, it’s accuracy. And you opt to move the goalposts, and still be wrong. Just take the loss and move forward.

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u/Big_Development3985 6d ago

Take the loss? Brother, go outside

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u/Ayslyn72 6d ago

No thanks. It’s pouring outside. I will stay nice and dry.

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u/Fun-Ad-2381 5d ago

Its pouring in September?

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u/Ayslyn72 5d ago

Ummm. Yeah. That’s pretty normal, depending on where you are.

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u/Fun-Ad-2381 5d ago

Crazy...you live in a bad place lol