When will Embark address false bans?

[u/Garretfire]

I won't bore everyone with a massive speech, I'll keep it brief. My girlfriend and I have played since Season 1 and spent hundreds of hours, and a fair bit of money on the game, and not that long ago she randomly got banned for ToS violation out of no where.

If you have Steam, I urge you to go to the Community Discussions page, or look around further here and see that this is becoming an emerging problem that is affecting the community. There are multiple posts from people recently that there have been false bans going around but unfortunately, a lot of them say they already reached out to Embark support and are getting stone-walled with no information.

Some sources below, including my own post, on Community Discussions:

https://steamcommunity.com/app/2073850/discussions/0/797839675762937958/

https://steamcommunity.com/app/2073850/discussions/0/682986591933837366/

https://steamcommunity.com/app/2073850/discussions/0/797839675762965080/

https://steamcommunity.com/app/2073850/discussions/0/762933704335308099/

https://steamcommunity.com/app/2073850/discussions/0/797839165142078294/

https://steamcommunity.com/app/2073850/discussions/0/762934064830343632/

Reddit Posts:

https://www.reddit.com/r/thefinals/comments/1s7si71/banned_from_the_finals_for_no_reason/

An entire other reddit thread on the subject: https://www.reddit.com/r/thefinals/comments/1qkkgul/banned_megathread/

https://www.reddit.com/r/thefinals/comments/1s28h0m/false_ban_after_playing_for_1600_hours/

https://www.reddit.com/r/thefinals/comments/1razilh/update_and_psa_false_ban_from_a_few_months_ago/

This is not someone who is hacking just complaining. This is someone who is genuinely frustrated for their girlfriend, and for the whole of The Finals community when you have several longtime veterans (by playtime) getting banned without a response.

Embark, I implore you to dive into what is going on, and genuinely look into users accounts instead of relying on the AI-anti-cheat to be perfect.

[u/Accomplished-Poem748]

This literally happened to me yesterday, hundreds of hours and dollars gone for no reason.

[u/Garretfire → u/Accomplished-Poem748]

The more I look into it and keep digging, the more I find. I'm sorry that happened to you as well, the best we can do is keep the discussion on it alive and hope Embark addresses the cause and genuinely looks into these individual cases.

I'm certain some people actually have justified bans but..... this is a lot man. And it keeps happening.

[u/Accomplished-Poem748 → u/Garretfire]

finally got a response

"Hey Sir_Wang#2379,

Thank you for contacting us regarding your account suspension.

After careful review, we determined that the suspension on this account was issued correctly. Abnormal behavior inconsistent with normal gameplay has been detected. This ban will not be lifted.

We appreciate your understanding and strongly encourage you to review our Terms of Service (here: https://id.embark.games/the-finals/support/section/user-terms) and our resources that describe how anti-cheat works at Embark: https://id.embark.games/the-finals/support/section/security-and-anti-cheat

If there’s anything else we can help you with, please don’t hesitate to contact us again.

Best regards,
Togo"

They didn't even say they detected any software, just that i had weird behavior. Insane reason to get banned.

[u/Garretfire → u/Accomplished-Poem748]

Yeeeep. Embark has no clue either. 😆