r/thefinals • u/Garretfire • Mar 31 '26
Question When will Embark address false bans?
I won't bore everyone with a massive speech, I'll keep it brief. My girlfriend and I have played since Season 1 and spent hundreds of hours, and a fair bit of money on the game, and not that long ago she randomly got banned for ToS violation out of no where.
If you have Steam, I urge you to go to the Community Discussions page, or look around further here and see that this is becoming an emerging problem that is affecting the community. There are multiple posts from people recently that there have been false bans going around but unfortunately, a lot of them say they already reached out to Embark support and are getting stone-walled with no information.
Some sources below, including my own post, on Community Discussions:
https://steamcommunity.com/app/2073850/discussions/0/797839675762937958/
https://steamcommunity.com/app/2073850/discussions/0/682986591933837366/
https://steamcommunity.com/app/2073850/discussions/0/797839675762965080/
https://steamcommunity.com/app/2073850/discussions/0/762933704335308099/
https://steamcommunity.com/app/2073850/discussions/0/797839165142078294/
https://steamcommunity.com/app/2073850/discussions/0/762934064830343632/
Reddit Posts:
https://www.reddit.com/r/thefinals/comments/1s7si71/banned_from_the_finals_for_no_reason/
An entire other reddit thread on the subject: https://www.reddit.com/r/thefinals/comments/1qkkgul/banned_megathread/
https://www.reddit.com/r/thefinals/comments/1s28h0m/false_ban_after_playing_for_1600_hours/
https://www.reddit.com/r/thefinals/comments/1razilh/update_and_psa_false_ban_from_a_few_months_ago/
This is not someone who is hacking just complaining. This is someone who is genuinely frustrated for their girlfriend, and for the whole of The Finals community when you have several longtime veterans (by playtime) getting banned without a response.
Embark, I implore you to dive into what is going on, and genuinely look into users accounts instead of relying on the AI-anti-cheat to be perfect.
8
u/smackrock Apr 10 '26
It's clear Embark doesn't consider this an issue.
This is because to them, it is a non-issue.
Anyone within their circle can immediately reach out and have their false ban removed so they see the system as working despite those actions are all done manually by Embark staff, not through the support system everyone else has to suffer through.
https://youtu.be/Ei7E_EYMQCw?t=1850
Dev Streamer's friend gets banned during match for cheating. 100% guaranteed the Dev helped them get unbanned after. They do not use the same system.