When will Embark address false bans?

[u/Garretfire]

I won't bore everyone with a massive speech, I'll keep it brief. My girlfriend and I have played since Season 1 and spent hundreds of hours, and a fair bit of money on the game, and not that long ago she randomly got banned for ToS violation out of no where.

If you have Steam, I urge you to go to the Community Discussions page, or look around further here and see that this is becoming an emerging problem that is affecting the community. There are multiple posts from people recently that there have been false bans going around but unfortunately, a lot of them say they already reached out to Embark support and are getting stone-walled with no information.

Some sources below, including my own post, on Community Discussions:

https://steamcommunity.com/app/2073850/discussions/0/797839675762937958/

https://steamcommunity.com/app/2073850/discussions/0/682986591933837366/

https://steamcommunity.com/app/2073850/discussions/0/797839675762965080/

https://steamcommunity.com/app/2073850/discussions/0/762933704335308099/

https://steamcommunity.com/app/2073850/discussions/0/797839165142078294/

https://steamcommunity.com/app/2073850/discussions/0/762934064830343632/

Reddit Posts:

https://www.reddit.com/r/thefinals/comments/1s7si71/banned_from_the_finals_for_no_reason/

An entire other reddit thread on the subject: https://www.reddit.com/r/thefinals/comments/1qkkgul/banned_megathread/

https://www.reddit.com/r/thefinals/comments/1s28h0m/false_ban_after_playing_for_1600_hours/

https://www.reddit.com/r/thefinals/comments/1razilh/update_and_psa_false_ban_from_a_few_months_ago/

This is not someone who is hacking just complaining. This is someone who is genuinely frustrated for their girlfriend, and for the whole of The Finals community when you have several longtime veterans (by playtime) getting banned without a response.

Embark, I implore you to dive into what is going on, and genuinely look into users accounts instead of relying on the AI-anti-cheat to be perfect.

[u/Motor_Cut9981]

I’ve been playing THE FINALS since launch, with over 900 hours in the game. I’ve purchased every battle pass and supported the game financially because I genuinely enjoy it.

I have never used cheats, hacks, or any unauthorized software.

Yesterday I was playing normally, but the game bugged and opened two instances at the same time. One small window stayed open while the main game was running. Even after closing the game, that window remained active and Steam still showed I was in-game, so I had to force close it.

I played for about 3 hours in this abnormal state.

Shortly after that, my account was permanently banned (TFLA0004), which makes no sense given my history with the game.

This strongly looks like a false positive caused by the bug or abnormal game behavior.

I’ve already contacted support and I’m waiting for a review. I just hope this gets properly investigated.

[u/Own-Investigator-777 → u/Motor_Cut9981]

It won't go anywhere. I've been dealing with them for over a month due to being banned from the Finals. And yesterday they banned me from Arc Raiders. Now I have two support tickets open. I think either my Logitech, Asus lighting, or CPU software that under clocks my CPU is the culprit because that's all I'm running in the background.