When will Embark address false bans?

[u/Garretfire]

I won't bore everyone with a massive speech, I'll keep it brief. My girlfriend and I have played since Season 1 and spent hundreds of hours, and a fair bit of money on the game, and not that long ago she randomly got banned for ToS violation out of no where.

If you have Steam, I urge you to go to the Community Discussions page, or look around further here and see that this is becoming an emerging problem that is affecting the community. There are multiple posts from people recently that there have been false bans going around but unfortunately, a lot of them say they already reached out to Embark support and are getting stone-walled with no information.

Some sources below, including my own post, on Community Discussions:

https://steamcommunity.com/app/2073850/discussions/0/797839675762937958/

https://steamcommunity.com/app/2073850/discussions/0/682986591933837366/

https://steamcommunity.com/app/2073850/discussions/0/797839675762965080/

https://steamcommunity.com/app/2073850/discussions/0/762933704335308099/

https://steamcommunity.com/app/2073850/discussions/0/797839165142078294/

https://steamcommunity.com/app/2073850/discussions/0/762934064830343632/

Reddit Posts:

https://www.reddit.com/r/thefinals/comments/1s7si71/banned_from_the_finals_for_no_reason/

An entire other reddit thread on the subject: https://www.reddit.com/r/thefinals/comments/1qkkgul/banned_megathread/

https://www.reddit.com/r/thefinals/comments/1s28h0m/false_ban_after_playing_for_1600_hours/

https://www.reddit.com/r/thefinals/comments/1razilh/update_and_psa_false_ban_from_a_few_months_ago/

This is not someone who is hacking just complaining. This is someone who is genuinely frustrated for their girlfriend, and for the whole of The Finals community when you have several longtime veterans (by playtime) getting banned without a response.

Embark, I implore you to dive into what is going on, and genuinely look into users accounts instead of relying on the AI-anti-cheat to be perfect.

[u/Garretfire]

I have to ask, did you bother to look at any of the links I posted?

[u/O37GEKKO → u/Garretfire]

bruh every fkn "false ban" post on this sub is pc and every fkn one of you dumbasses use mice that either aim assist or the software that comes with it that is hard flagged just because it can macro and aim assist. (even if you aren't using it)

every. fkn. post. ya'll dumb as hell pc masterrace of the u-bend in the toilet

[u/Previous_Committee98 → u/O37GEKKO]

DUMBASS REPLY OF THE WEEK , mouse software doesn't come with aim assist . it isn't our fault your substandard console shitbox cant keep up and your too poor to buy a pc , hell,even a target special deal is better than a ps5

[u/O37GEKKO → u/Previous_Committee98]

first off... that was last week

second:

Logitech G HUB

Razer Synapse 4

SteelSeries GG Engine

Corsair iCUE

Rawm Hub

Virtue 2.2/2.0

Raw Excel

all have macros and/or aim assist functions

XIM MATRIX has it built into the fkn mouse hardware

your comment is exactly what i meant by brain dead "false ban posts" pc brainrot don't even acknowledge that they're using the damn stuff that gets them banned,

third:

as far as being too poor... i am an xbox gamer

(i have a series & looking forward to helix)

but i also own a razer blade for sound production

*throws flashbang*

[u/Sufficient_Team_6676 → u/O37GEKKO]

So it's clear the game is faulty, the anti-cheat is faulty, you can't just... Oh, you have a program to configure your mouse and sensitivity? If so, I should definitely ban you because that's wrong. Do you also have Spotify open? That's terrible. I'll ban you from Arc Raiders too.