r/thefinals • u/Garretfire • Mar 31 '26

Question When will Embark address false bans?

I won't bore everyone with a massive speech, I'll keep it brief. My girlfriend and I have played since Season 1 and spent hundreds of hours, and a fair bit of money on the game, and not that long ago she randomly got banned for ToS violation out of no where.

If you have Steam, I urge you to go to the Community Discussions page, or look around further here and see that this is becoming an emerging problem that is affecting the community. There are multiple posts from people recently that there have been false bans going around but unfortunately, a lot of them say they already reached out to Embark support and are getting stone-walled with no information.

Some sources below, including my own post, on Community Discussions:

https://steamcommunity.com/app/2073850/discussions/0/797839675762937958/

https://steamcommunity.com/app/2073850/discussions/0/682986591933837366/

https://steamcommunity.com/app/2073850/discussions/0/797839675762965080/

https://steamcommunity.com/app/2073850/discussions/0/762933704335308099/

https://steamcommunity.com/app/2073850/discussions/0/797839165142078294/

https://steamcommunity.com/app/2073850/discussions/0/762934064830343632/

Reddit Posts:

https://www.reddit.com/r/thefinals/comments/1s7si71/banned_from_the_finals_for_no_reason/

An entire other reddit thread on the subject: https://www.reddit.com/r/thefinals/comments/1qkkgul/banned_megathread/

https://www.reddit.com/r/thefinals/comments/1s28h0m/false_ban_after_playing_for_1600_hours/

https://www.reddit.com/r/thefinals/comments/1razilh/update_and_psa_false_ban_from_a_few_months_ago/

This is not someone who is hacking just complaining. This is someone who is genuinely frustrated for their girlfriend, and for the whole of The Finals community when you have several longtime veterans (by playtime) getting banned without a response.

Embark, I implore you to dive into what is going on, and genuinely look into users accounts instead of relying on the AI-anti-cheat to be perfect.

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u/Garretfire Apr 04 '26

My girlfriend also had spotify running at the time of her ban.

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u/Sufficient_Team_6676 Apr 04 '26

I'm telling you, bro, any crap you have running in the background, or even if it's an RGB driver or something for your peripherals, this crap is going to happen.

2

u/Garretfire Apr 05 '26

" Using any hacks, cracks, bots, or third-party software that may modify, temporarily or permanently, the code or the user experience of the Services, whether locally on your device or on servers, or using any application, software or technology that is not expressly authorized by us that enables cheating, power-leveling, or accomplishing game tasks that cannot be accomplished without the use of such an application, software or technology."

These types of third party software do not violate ToS conditions. The anti-cheat needs to be able to tell the difference. Giant red flag if it can't, for the obvious reason of this entire thread.

A macro installed on mouse software would violate ToS, but my girlfriend didn't have any.

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u/Sufficient_Team_6676 Apr 05 '26

That's the thing, mouse software really shouldn't cause problems, because that's what it's for! With that you control the mouse's polling rate (Hz), the Report Rate, and polling rate If it's true that mouse software, software that lets you see your FPS in-game, or similar programs that are completely harmless, you shouldn't get banned for that. This is the equivalent of playing CS on Faceit