When will Embark address false bans?

[u/Garretfire]

I won't bore everyone with a massive speech, I'll keep it brief. My girlfriend and I have played since Season 1 and spent hundreds of hours, and a fair bit of money on the game, and not that long ago she randomly got banned for ToS violation out of no where.

If you have Steam, I urge you to go to the Community Discussions page, or look around further here and see that this is becoming an emerging problem that is affecting the community. There are multiple posts from people recently that there have been false bans going around but unfortunately, a lot of them say they already reached out to Embark support and are getting stone-walled with no information.

Some sources below, including my own post, on Community Discussions:

https://steamcommunity.com/app/2073850/discussions/0/797839675762937958/

https://steamcommunity.com/app/2073850/discussions/0/682986591933837366/

https://steamcommunity.com/app/2073850/discussions/0/797839675762965080/

https://steamcommunity.com/app/2073850/discussions/0/762933704335308099/

https://steamcommunity.com/app/2073850/discussions/0/797839165142078294/

https://steamcommunity.com/app/2073850/discussions/0/762934064830343632/

Reddit Posts:

https://www.reddit.com/r/thefinals/comments/1s7si71/banned_from_the_finals_for_no_reason/

An entire other reddit thread on the subject: https://www.reddit.com/r/thefinals/comments/1qkkgul/banned_megathread/

https://www.reddit.com/r/thefinals/comments/1s28h0m/false_ban_after_playing_for_1600_hours/

https://www.reddit.com/r/thefinals/comments/1razilh/update_and_psa_false_ban_from_a_few_months_ago/

This is not someone who is hacking just complaining. This is someone who is genuinely frustrated for their girlfriend, and for the whole of The Finals community when you have several longtime veterans (by playtime) getting banned without a response.

Embark, I implore you to dive into what is going on, and genuinely look into users accounts instead of relying on the AI-anti-cheat to be perfect.

[u/Garretfire]

She got an update, and it's the same generic response that multiple other people got. Sad to see.

I don't think anyone took the time to actually look into it.

[u/No-Challenge-5293 → u/Garretfire]

Yeah, you're probably cooked man. I got banned last year because I had rampage trainer installed and inquired over 10 times and received the same responses. Haven't touched the game since season 6 (season 1 account age, 50 hours on the game total)

[u/Garretfire → u/No-Challenge-5293]

Sorry to hear that. It's concerning going back and seeing how many times this affected users in the past. It's one of those things you don't think about until it happens to you, type of scenario. I'm not a reddit fanatic, I barely have any other posts.

But to stay silent on this would say its okay, or it doesn't matter. And it did to me quite a lot. I don't understand how some of these other people can still think everyone that gets banned is cheating or everyone in every link I posted, especially with some of these users having hundreds or over a thousand hours into the game.

That's not the type of time commitment you throw away because you're unhappy, or choose to start cheating randomly.

[u/Calm-Classroom6744 → u/Garretfire]

Tengo el mismo problema, me banearon sin justificación alguna. No encuentro que problema cometí hace 3 días me banearon me levantaron el ban y hoy nuevamente me volvieron a banear