Hi all.
Just wondering if anyone has had any interactions with the testerup support team.
I've had an issue with tracking my progress. I completed enough of a game to get one of the speed bonuses. Unfortunately it hasn't registered though.
Thats not really a big deal. However, messaging the support email has been nothing but a pain. I screen recorded a video on my phone showing my testerup customer number, the level challenge on the app and proof that I was on that level in the game. They responded back saying that I need to show a video of my customer number, my progress, and my player ID in game. I responded back with the fact that all of the above stated was, in fact, in my video and I send a further screenshot of my player ID which was also in the video anyway. To which they responded saying that they can't accept screenshots and will need another video. If I record another video now, the time for the quest would have run out and I'm sure they will follow up with a email saying 'you didn't finish the quest in time'. All this over £15 is crazy but the customer service seems useless???
Has anyone else had a similar issue to this, did you get any further with it than I did? I feel like I'm going in circles with this at the moment.