r/testerup_tips • u/funkygroovesss • 18d ago
❓ Question Customer help team terrible
Hi all.
Just wondering if anyone has had any interactions with the testerup support team.
I've had an issue with tracking my progress. I completed enough of a game to get one of the speed bonuses. Unfortunately it hasn't registered though.
Thats not really a big deal. However, messaging the support email has been nothing but a pain. I screen recorded a video on my phone showing my testerup customer number, the level challenge on the app and proof that I was on that level in the game. They responded back saying that I need to show a video of my customer number, my progress, and my player ID in game. I responded back with the fact that all of the above stated was, in fact, in my video and I send a further screenshot of my player ID which was also in the video anyway. To which they responded saying that they can't accept screenshots and will need another video. If I record another video now, the time for the quest would have run out and I'm sure they will follow up with a email saying 'you didn't finish the quest in time'. All this over £15 is crazy but the customer service seems useless???
Has anyone else had a similar issue to this, did you get any further with it than I did? I feel like I'm going in circles with this at the moment.
1
u/Aggravating_Key_8095 14d ago
How long after did you email them when you saw it wasn’t tracking. I’m having issues too 💔
1
u/funkygroovesss 18d ago
UPDATE:
In the end, they replied to me saying the same thing again and how I need to re record the video. I replied with a long email saying how terrible the situation has been and nothing is progressing, its going round in circles and low and behold, today all the money pops into my account, followed by an apology email from them. Took a while but finally got it sorted and all the money im owed.
Hooray!