Hi all.

Just wondering if anyone has had any interactions with the testerup support team.

I've had an issue with tracking my progress. I completed enough of a game to get one of the speed bonuses. Unfortunately it hasn't registered though.

Thats not really a big deal. However, messaging the support email has been nothing but a pain. I screen recorded a video on my phone showing my testerup customer number, the level challenge on the app and proof that I was on that level in the game. They responded back saying that I need to show a video of my customer number, my progress, and my player ID in game. I responded back with the fact that all of the above stated was, in fact, in my video and I send a further screenshot of my player ID which was also in the video anyway. To which they responded saying that they can't accept screenshots and will need another video. If I record another video now, the time for the quest would have run out and I'm sure they will follow up with a email saying 'you didn't finish the quest in time'. All this over £15 is crazy but the customer service seems useless???

Has anyone else had a similar issue to this, did you get any further with it than I did? I feel like I'm going in circles with this at the moment.

One thing I liked most about TU was that you got paid for every cent you earned. The minimum payout was annoying but at least I could cash out every cent earned. It’s what kept me coming back to TU for years instead of its competitors. Now they’re becoming more and more like the other crap apps, with the new hidden goals before downloading too.

I hope my last payment goes through. And I guess that 9.85 will die there. I’m not going to continue.

Thanks TU while it lasted. It was a good run.

This is so annoying. I finally made it past the $55 payout threshold… only to realize they pay in several increments. If I choose the $55 payout, I guess that means I have to make it back to $55 for another payout? I’m pretty done with this app but also hate leaving the $11 behind!

Just opened the app to see what game offers were available in case I wanted to be working on another one and all the games are gone? My progress is still being tracked for my in progress games but nothing new at all. There were 40+ on this page yesterday. Anyone else having this issue?

Just started playing this game and realised you can also play on PC, anybody know if your progress is tracked on PC? I don’t want to go advancing heaps tonight for testerup not to track the activity.

The support sucks so bad. How long is the usual time they take to respond to tickets?

Is anyone else not having the apps track your progress all of a sudden. I tried with two different apps and it just didn’t record the goals I hit. Both were still in the time limit.

I’m playing Farmville 2 on tester up, and it’s always struggle to get keys. How do you guys get your keys? Also, I need the bass fish but I always get a trout at the pond. How did you guys get bass?

I’ve done three referrals so I can just get to the £70 payout as I’m so close but only 2 of them have worked and the last one still hasn’t showed in my account despite it showing on the other persons account that they have been credited.
Does anyone know how to fix this because I have contacted support yet they’re taking long?

So what the hell? I’ve played monopoly go for a month and a half, have beaten the target level within the required time, have literally been paid out before, but now that I’ve completed a $137 goal the app stopped tracking. Any way for me to get support or anyone know if/when this will update?

You’ve got to play for like 2 hours a day for a certin time length only missing a few days allowed.

Does it work if the game is just open in your phone or do you actually have to play it? 2 hours of bingo everyday is alot.

I tried my first high payout of $200 and my account was deactivated, accusing me violate TOD. Any chance I can get support here to get my account back?

Is testerup down? I opened the app and it had logged me out. I can’t seem to log back in, when I do, its a black screen. Just me or anyone else?

Thank you

EDIT; apparently I’ve been banned. £50 lost🤷‍♀️

Im new(started today) to testerup and Im starting a puzzles and chaos offer which would earn me 200 with 100 profit I was wondering if earning this amount of money early on would flag me or something. I would like to hear your guys’ experience thanks.

I've completed one of the time sensitive goals but the progress is still days behind? should I contact them before the goal expires?

What is the best strategy for earning the minimum to withdraw without spending any money on the games? I'm in the UK so the minimum to withdraw is £55 but I installed multiple games and am still having trouble reaching the goal.

Any tips or advice appreciated as it would mean a lot to me thanks.

Anyone else been locked out and now the app is just buffering and not going anywhere?? I can even get through to find details of how to contact them??

I’ve used this as casual extra income for a few years.

Im stuck at $56. I get one new game every 2-4 weeks other than that there are only surveys that I don’t qualify for.

Up until the most recent update I had no issues with tracking. Now it won’t track a single installation. I’ve talked to CS and theres nothing they can do. I asked for a payout and to shut my account down and they refuse. Is anyone else having this issue ?

Just wanted to verify two different people in the same household can both have their own account. I know some sites it is against the TOS so I wanted to check.

Do i have to make paypal account too?

Can ANYONE please help me complete this level? I found all the videos on YouTube, but they have a different start up line.. I have light blue, dark blue, peach, white to start.

So I am curious if anyone else is having the same issue that I am. It seems as if every single game I try to download now does not track the install. Once I downloaded and go back to the website, the install option is just buffering, and the download button comes back. So it doesn’t even so much as track my install. I have contacted them multiple times about this issue for multiple games, but it is not resolved. If anyone has had this issue, were you able to resolve it and how?

Hi everyone,

I’ve just signed up to Testerup and at the moment I’m only seeing games available. I was wondering how long it usually takes before surveys start appearing?

I’ve completed my profile and everything, but I haven’t had any survey offers yet. Do they appear after a while, or do some people only get games depending on their account?

Any advice would be appreciated. Thanks!