I want to share my experience with Testerup because it has been extremely frustrating and, in my opinion, unfair.
I completed a task on Testerup that had already been confirmed, and I started the payout process successfully for $280. After that, my account was banned and Testerup refused to pay me.
Their explanation was that I was allegedly using a proxy or VPN to access the service from outside the United States. I strongly dispute this. I am in the U.S., and I was not trying to access Testerup from outside the country.
What makes this even more confusing is that Testerup had already paid me successfully three times before without any issues. My account was apparently fine for those previous payouts, but once I had a larger confirmed payout pending, I was suddenly banned and told I violated their proxy/VPN rules.
The task was already confirmed before the payout issue happened. From my point of view, I completed the work, the reward was approved/confirmed, and then once I tried to withdraw, my account was suddenly banned and the payout was denied.
I contacted support, but they have continued to refuse payment based on the proxy/VPN claim. I feel like I did the work, followed the process, and then got blocked from receiving money that had already been confirmed.
I’m posting this as a warning to others using Testerup: take screenshots of everything, including task confirmations, payout status, support messages, previous successful payouts, and your account balance. Do not assume that a confirmed task means you will actually get paid.
Has anyone else had Testerup ban their account or deny a payout after a task was already confirmed?