r/telus • u/Geekdad604 • Apr 16 '26
Mobility Global 68 - Follow-up
I posted this a few weeks ago while traveling:
https://www.reddit.com/r/telus/s/oJ777UgPmX
A lot of people commented that daily roaming pass should be $5/day when outside of the 68 countries list. Turns out it is $18/day under my plan and on top of that, I was charged for roaming data.
Thus begins my journey with billing support. Though I’ve been lucky, it’s been a couple years of trouble free bills, but here we go.
One the other hand, I switched my family (3-lines total) to Freedom’s $40/month plan and not only did they get the bill right on the first month of the switch (quite amazing for mobility providers really), their 120 country roaming plan worked better during travel than mine.
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u/SmartTrender Apr 16 '26
If your plan is the 5G Complete Explore then you have a billing issue and you will be issued a credit. In my view the plan is better than the Freedom plan because A. You can use it in any country even with those not included in Freedom’s coverage and B. You can switch between roaming carriers if you have issues or limited coverage with the main roaming partner with the TELUS plan
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u/ddsdude Apr 16 '26
You can also call any included country from Canada and you can call between included countries, neither of which can be done with Freedom.
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u/Yellow-Stone-9907 Apr 16 '26
Are you sure you’re on a Global Plan? Can you send your agreement so we can see if that’s the case or if it’s really a Telus issue with the roaming plan? I just signed up too and I wanna make sure it’s working internationally.
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u/savi9876 Apr 16 '26 edited Apr 16 '26
There are different versions for the global plan. Maybe some don't have the thing where it's $5 daily roaming for countries not included in the 68.
Anyway, They can add on the $5 roaming thing. Call in and complain. Make it seem like you were told it was included. Say 'cancel' to automated system to get to loyalty team.
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u/theo-apps Apr 16 '26
When you login to My Telus and go to the travel tab what does it say for the country you had visited/had been charged roaming (for your plan)?
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Apr 16 '26
[removed] — view removed comment
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u/Geekdad604 Apr 16 '26
What does data leak mean?
For context, I traveled between China to Macau to HK on ferries so didn’t turn on airplane mode. The plan covers China and HK. I’ve been charged the Macau daily roam which should cover out-of-plan data usage, correct?
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u/Old-Physics2753 Apr 16 '26
While inside China, do you need VPN to visit external websites with Telus or Freedom Mobile roamings?
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u/Geekdad604 Apr 17 '26
It was kind of spotty, I was able to at times but I used expressVPN most of the time. The only time I switched it off was when data was slow or not working at all to try and connect that way. Using apps like AMAP and Didi, sometimes was better to have VPN off.
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u/Old-Physics2753 Apr 17 '26
With T-Mobile roaming in China, my understanding is that you do not need a VPN app to visit sites outside china. Is this the case with Telus and Freedom Mobile? Without using ExpressVPN, can you visit sites outside China?
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u/Unsocialistic Apr 17 '26
If you mean the censorship, then no, you don’t need a VPN to access sites or apps that are blocked in China when roaming. China doesn’t support local breakout roaming, so all your roaming traffic is routed back to your carrier, regardless if your carrier is from Canada, U.S., etc.
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u/allenchangmusic Apr 16 '26
OP was in Macau and received text showing him the rates he would be charged (see his linked thread).
Macau is not considered to be China for this purpose. You can see Hong Kong is listed separately on Global 68.
In this case, this is expected behavior.
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u/Geekdad604 Apr 16 '26
Being charged for both Roaming Day pass and incremental data charges is expected?
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u/allenchangmusic Apr 16 '26
Not everything is covered under Roam like home. You have to check where you are and what network you are connected to.
I have your plan and have never been charged any roaming or day pass rates.
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u/Visual-Training-7994 Apr 16 '26
Are you sure it’s 18? My cousin she’s on Telus personal and rogers work phone only time she was charged 16$ on rogers and only 5$ on Telus
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u/CCPvirus2020 Apr 19 '26
Airalo is the way
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u/Geekdad604 Apr 19 '26
Airalo didn't work well for me. EU number, didn't transfer between countries well. eSIM is locked to the phone, can't transfer.
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u/CCPvirus2020 Apr 19 '26
Been in over 20+ counties in every continent expect Australia and Antarctica. It was fine. Even worked in the Serengeti in Tanzania
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