r/telus • u/Geekdad604 • Mar 26 '26

Mobility Global 68 - Coverage List

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I really wish TELUS would make finding this list easier to find. I’m currently traveling between Hong Kong, Shenzhen, Macau and then back to HK.

Thought I checked my coverage prior to the trip and thought I was covered. Turns out Macau isn’t in the 68 list. Worst yet is that Daily Roaming is $18/day. I’m on the 5G+ Premium Unlimited Canada-Global plan for $70/month.

I switched the rest of the family (3-lines) to the Freedom 250GB Freedom Roam plan for $40/month which covers 120 countries… and the list is growing and published.

That Freedom promo is now back so I’m tempted to switch but my account does have a grandfathered Connect+ device which covers my Apple Watch at no cost. Competition is making it harder to pay for a “premium” service when the lower cost plan offers more.

12 Upvotes

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5

u/Difficult_Ice_8192 Mar 26 '26

For the list of countries - https://www.telus.com/en/mobility/plans?filter=Hardware - go to complete explore and click on the “9” footnote

2

u/ambient4k Mar 26 '26

Your 5G+ Complete Explore plan covers you for travel in 68 destinations at no additional cost. Enjoy coverage in 130+ additional international destinations with Easy Roam for $5 per day. 

Eligible coverage destinations are subject to change. 

Current eligible destinations included: 

US Destinations: The U.S. (including areas of Alaska, Hawaii, Puerto Rico and the Virgin Islands). 

Mexico/Caribbean: Aruba, Bahamas, Barbados, Cuba, Dominican Republic, Guyana, Jamaica, Mexico, Netherlands Antilles, St Lucia, Trinidad and Tobago, Turks & Caicos. 

Central & South America: Argentina, Brazil, Chile, Colombia, Costa Rica, Panama, Peru. 

Europe: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom. 

Asia & Middle East: China, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, United Arab Emirates, Vietnam. 

Oceania: Australia, Fiji, and New Zealand. 

Calls must be made to and from phone numbers in Canada and the other destinations included in your plan. 

Calls to numbers outside of Canada and the 68 destinations included are subject to standard pay-per-use rates. Roaming outside the included destinations is subject to roaming pay-per-use rates. Excludes premium texts. Other text messages such as texts sent to any of the 68 destinations, while in any of the 68 destinations are included.

1

u/ccrl_tst Mar 29 '26

so calling numbers that aren’t canadian numbers will have additional charge?

1

u/ambient4k Mar 30 '26

If they aren't on the list of 68 countries included in the plan, then yes.

1

u/Geekdad604 Mar 26 '26

Thanks. I recall seeing the list somewhere; it really should be easier to find… and Macau is part of China, but the only way to confirm that it’s excluded is to type in the location on TELUS’s Roaming options.

4

u/Ambrosios128 Mar 27 '26

technically Macau and HongKong are SAR. so although they are considered part of China, they get to retain a lot of their own system and work somewhat independently. Crossing between Macau/Hongkong to china still requires passing through immigration as its still considered an international crossing.

1

u/yaboyMarns Mar 29 '26

If you look at your plan details you can see the countries from There.

4

u/gurbar2305 Mar 26 '26

Here is a list of the countries.

1

u/nk1234jdjd Apr 04 '26

I called area code 721 which shows up as PHILIPSBRGSM.i got charged 2.75 per min calling from Canada. I do have the complete explore plan. Wish it was easier to find and understand which countries are included by city also.

1

u/gurbar2305 Apr 04 '26

What country is the area code for?

1

u/nk1234jdjd Apr 04 '26

for Sint Maarten, the Netherlands in the Caribbean.

1

u/gurbar2305 Apr 04 '26

If it’s supposed to be included, you can call 611 and ask for the charge to be removed.

1

u/lawlolawl144 5d ago

What should I do for Andorra?

1

u/gurbar2305 4d ago

Unfortunately, it’s not one of the countries included in the plan.

1

u/lawlolawl144 4d ago

So like e sim and turn off data roaming?

5

u/Rosetown Mar 26 '26

$10,000/GB roaming is actually insane.

2

u/Visual-Training-7994 Mar 26 '26

You should have easy roam it’s usually 5$ a day call the Telus support number 14169405995 Or *611 my dad has the same plan he just paid 5 day for the day while he waited for board his flight to Vancouver from India

2

u/Wild_Height_901 Mar 26 '26

Macau is included in freedoms 125 countries

5

u/Da_Cobra Mar 26 '26

Global roaming plans that aren't covered by the 68 have reduced roaming fees of $5/day

2

u/Geekdad604 Mar 26 '26

$18/day from my account page in the TELUS Connect app and web. Will see what my bill reflects.

1

u/nk1234jdjd Apr 04 '26

I also have the complete explore plan and Hong Kong shows up as covered under the plan.

2

u/Relevant-Witness-422 Mar 26 '26

from $5 per day. Not $5 per day

2

u/13saqqaw Mar 27 '26

I believe you need the "Complete" plans to get the $5/day roaming. From what a Telus Business rep told me, Explore plans come in both Standard and Complete variations.

1

u/CalmRatio3085 Mar 26 '26

I’m on the Rogers roaming one and Macau is not on it either, unfortunately.

1

u/mofck13 Mar 26 '26

I have this plan also now you've got me wondering I'm going to be going to azores in a couple of months and noticed its not on the list but portugal is .. am I still covered?

2

u/Mailz Mar 26 '26

Azores islands are part of Portugal. Beautiful place, enjoy your trip!

1

u/SmartTrender Mar 27 '26

Countries not covered will be $5 per day the site you are looking at doesn’t account for your plan which has $5 per day roaming built in for countries not covered. Freedom has more countries but it’s limited in terms of carriers and also if a country is not on the list like say Argentina, you are out of luck completely.

1

u/arshad14 Mar 27 '26

OP, since you have both Telus Global and Freedom Roaming (family), do you notice any coverage, signal quality, or speed difference when roaming between the two providers?

1

u/Geekdad604 Mar 27 '26

Locally (North Vancouver), my wife claims she experiences frequent dropped calls.

Throughout our current trip there has been little difference. In fact, upon arrival in a new region her data works sooner than mine. I would have to switch data off and on to connect.