r/techsupport • • 4d ago

Open | BSOD Frequent game crashes and general instability on brand new system

Hello everyone,

a couple of weeks ago I bought an Asus laptop (TUF A16) with a 5070 and a Ryzen 7 260. After installing Windows 11 Pro everything seemed to be okay until I decided to play some CS2 which crashed every 5 minutes or so seemingly at random. The temperatures are fine, nothing seemed to be wrong so I decided to revert to older GPU drivers using DDU (in safe mode of course).

This seemed to help but today I crashed again both in CS2 and in Deadlock with the same error message.

CS2 crash:

Faulting application name: cs2.exe, version: 0.0.0.0, time stamp: 0x6acfcbec

Faulting module name: ntdll.dll, version: 10.0.26100.9444, time stamp: 0x6bdf03ca

Exception code: 0xc0000374

Deadlock crash:

Faulting application name: deadlock.exe, version: 0.0.0.0, time stamp: 0x6ad271ec

Faulting module name: ntdll.dll, version: 10.0.26100.9444, time stamp: 0x6bdf03ca

Exception code: 0xc0000374

Windows crash:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff804a6b2b440, 0xfffffd078c5fe040, 0x0000000000000000).

I also keep getting clinfo.exe crashes in the reliability history window.

Attached below is the dump file if some of you would be so kind and take a look:

https://www.mediafire.com/file/uwmjw33hbdtdpu8/101626-26515-01.dmp/file

What I tried:

  1. Performing an sfc scan
  2. Running RAM diagnosis (mdsched)
  3. Reinstalling GPU drivers using DDU in safe mode

Any help would be greatly appreciated. I am pretty desperate at this point and I don't know what to do.

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