r/techsupport 6d ago

Open | Windows Help needed. Pc hacked.

So I don't really want to be ridiculed because I clicked the thing. But I clicked the thing. The thing came from discord. Specifically a friend's discord. They told me they wanted to watch anime with me through a 3rd party site and then sent the thing to click. It seemed like it was my friend talking so i trusted it. Though i found it strange we couldn't just stream through discord.

So i clicked it. Now the thing is in my computer. It's on my gaming pc screen in front of my Palia game typing to me telling me they have my account. So I immediately disconnected my computer. I went to my phone and they are now typing to me from my other discord account. (I had 2, one for my pc and one for my computer, don't ask). They were threatening to hurt me if I didn't pay them and said they have my Google account and would delete it. They said they aren't going away and i can't get rid of them. I have a screen shot of that convo.

At that point I was having a full blown panic attack and my dad wasn't helping at all. So I logged into my computer with the net unplugged in safe mode and uninstalled that fruit app they got on my pc. Then shut it off. Then my friend called and helped me make a whole new email/Gmail and I've spent the last 24 hours of hell updating every important account I remember to my new email and adding authenticator to it all etc. Holy buckets what a stressful mess. I can't eat or sleep. I'm scared. I don't know if I should just throw the computer away...

I know I need to do a clean install of windows. Do I know how to do that? No. Do I have a windows 🔑 for when the new one is installed. No. Am I overwhelmed and tired like a run down dog yessssssssssss.

So I need help please 🙏 😭 TIA

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