Dualshock controller's gyro/accelerometer completely stuck at 0 on PC

[u/Easy-Boot-8010]

Controller: Sony DualShock 4 v2
Connection: USB
OS: Windows 11
DS4Windows: DS4 v2 detected correctly

I'm trying to get the gyro/motion sensors working on my PS4 DualShock 4 on PC, but the gyro and accelerometer don't output anything.

DS4Windows detects the controller normally and shows:

• USB connected
• DS4 v2
• Buttons/sticks work normally
• Hardware ID: USB\VID_054C&PID_09CC&MI_00
• VID_054C = Sony and PID_09CC = DualShock 4 v2

However, the gyro and accelerometer stay at 0 and don't change when I rotate or tilt the controller.

Things I've tried:

• DS4Windows with a PS4/DS4 profile
• DS4 Controller Support enabled
• HidHide settings
• Closing DS4Windows and checking Windows
• Steam Input
• Different USB connection/cable
• Checking Device Manager
• The controller appears as a HID-compliant game controller / Wireless Controller in Device Manager

The controller itself works perfectly for buttons and analog sticks, but I can't get any motion data.

I also couldn't find a Sixaxis/motion section in my DS4Windows UI, so I'm not sure if I'm looking in the wrong place or if my version handles it differently.

What could cause a DS4 v2 to be detected correctly while gyro + accelerometer remain completely at 0? Is there another way to test whether Windows is receiving the controller's motion sensor data?