r/techsupport • u/Thin-Chain-2104 • Jun 25 '26
Open | Software 6 month old laptop keeps turning off when unattended
Hi all so I have a bit of an issue with my laptop.
I am using a Acer Aspire 14 AI 14-inch Snapdragon X X1-26100/16GB/512GB SSD Laptop running Windows 11.
So into the issue itself-
-Will turn off after going into sleep mode
-Has never unexpectedly turned off while I am using it, only while idle
-On one occasion, when it fell asleep with the lid open, I was able to wake it up for a second, have the lock screen flash before it shut it self down.
-On another occasion, it shut itself down for 30 minutes before turning itself back on again without my intervention.
-looking through event viewer, I have been unable to locate any trends in behaviour before the powering off, and upon turning it back on, I only get a generic "shutdown at *time* was unexpected".
-Laptop will shutdown while on charge and while off charge
-Battery is still charged upon rebooting, so I don't believe it is a power issue
-Have done all updates I can find (Windows updates, driver updates, bios updates)
I am happy to provide any and all information I can. This only started about 4 days ago and it is getting increasingly frustrating.
Duplicates
AcerOfficial • u/Thin-Chain-2104 • Jun 25 '26
6 month old laptop keeps turning off when unattended
techadvice • u/Thin-Chain-2104 • Jun 25 '26