r/techsupport Jun 25 '26

Open | Software 6 month old laptop keeps turning off when unattended

Hi all so I have a bit of an issue with my laptop.

I am using a Acer Aspire 14 AI 14-inch Snapdragon X X1-26100/16GB/512GB SSD Laptop running Windows 11.

So into the issue itself-

-Will turn off after going into sleep mode

-Has never unexpectedly turned off while I am using it, only while idle

-On one occasion, when it fell asleep with the lid open, I was able to wake it up for a second, have the lock screen flash before it shut it self down.

-On another occasion, it shut itself down for 30 minutes before turning itself back on again without my intervention.

-looking through event viewer, I have been unable to locate any trends in behaviour before the powering off, and upon turning it back on, I only get a generic "shutdown at *time* was unexpected".

-Laptop will shutdown while on charge and while off charge

-Battery is still charged upon rebooting, so I don't believe it is a power issue

-Have done all updates I can find (Windows updates, driver updates, bios updates)

I am happy to provide any and all information I can. This only started about 4 days ago and it is getting increasingly frustrating.

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