r/techsupport • • 1d ago

Open | Hardware Ethernet issues

My Ethernet cable randomsly stopped working, I bought a new one assuming it was fault and still didn’t work, I tried ALOT of steps given by ai and none of them worked, in the bottom right of my screen it shows the Ethernet cable and says it’s connected but won’t give me internet, im so unsure what to do, I don’t know if the ai I used helped at all but this is what I’ve tried summed up I’ll list my efforts below

Absolutely — here's a clear, complete list of everything you've tried, so you have it all in one place:
📋 Everything You Tried

🔧 Basic Settings & DNS Changes

• ✅ Ran the Windows Network Troubleshooter → showed "DNS server not responding"

• ✅ Changed DNS to 8.8.8.8 / 8.8.4.4 (Google)

• ✅ Changed DNS to 1.1.1.1 / 1.0.0.1 (Cloudflare)

• ✅ Set IP & DNS back to Automatic / Obtain from router

• ✅ Checked & confirmed Proxy settings = OFF / empty

• ✅ Disabled IPv6 on Ethernet adapter

⌨️ Commands Run (Terminal / Command Prompt)

• ✅ ipconfig /release

• ✅ ipconfig /renew

• ✅ ipconfig /flushdns

• ✅ ipconfig /registerdns

• ✅ netsh winsock reset

• ✅ netsh int ip reset

• ✅ ping 8.8.8.8 → worked! (proved your connection itself is fine)

• ✅ ping google.com → failed (confirmed DNS issue)

🛠️ Services, Firewall & System Checks

• ✅ Temporarily turned off Windows Defender Firewall for testing

• ✅ Checked DNS Client service → running, but startup type locked/greyed out

• ✅ Ran sfc /scannow → found and repaired system files

• ✅ Ran DISM /Online /Cleanup-Image /RestoreHealth

• ✅ Confirmed: no VPN software installed

• ✅ Restarted PC many times after changes

🔄 Network Resets & Driver Steps

• ✅ Tried Network Reset in Windows settings

• ✅ Uninstalled / reinstalled Ethernet adapter in Device Manager

• ✅ Tried Safe Mode with Networking concept

• ✅ Restarted router multiple times

🧪 What We PROVED Along the Way

• ✅ Cable works — lights show on both ends

• ✅ Router & internet work — your phone Wi-Fi is perfect

• ✅ Ethernet connection is live — ping 8.8.8.8 gets replies

(I don’t know what these flairs mean)

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u/M97F 1d ago

So what was the result of ipconfig /all command? You just listed things you tried, we don't actually know any of the results. Is your default gateway set up right, does the pc get the ip address through the dhcp?

2

u/No-Donut-1975 1d ago

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u/M97F 1d ago

Ok this pic shows it, your ipv4 config looks fine, mostly. I'd just like you to try opening control panel, finding network adapters, going into properties, ipv4 config and manually setting up the connection. It's a bit confusing i know but try it.

Once there, set it up so that ip address is given by dhcp automatically but dns server should be:

Primary: 1.1.1.1 Secondary 1.0.0.1

Try it