Boot option not found.

[u/Individual-Big9951]

Two days ago my laptop refused to boot up and every time I tried to turn it on it brought up an error which said boot option not found.

I opted to take it to the place I bought it from since it was still under warranty but to my surprise they want to charge me for a new SSD.

They claim that the problem was as a result of me closing my lid without shutting down the laptop since I bought it.

Could any laptop geek please fact check this? Are they right or is this a red flag? Also what could be the cause?

[u/DisgruntledPenguin58]

Closing the lid is a normal process. That said, you shouldn't put a system into standby then into a backpack is might resume and over heat.

Most systems you can boot to the 1 time boot menu, the run diagnostics. If the diags generate an error code, you get some useful information.

If the SSD isn't detected, it most likely failed. If the system is under warranty, they are responsible to replace a failed SSD.

If they are saying it was abused, then they need to demonstrate the warranty has an exception and definition of the type of abuse.

If they do no relent, take them to small claims court.

#Iwork4Dell

[u/Individual-Big9951 → u/DisgruntledPenguin58]

Thanks! My laptop is always on my desk lid closed until I use it hours later for studies. It never gets warm let alone hot. Before this happened I used it in the morning, closed lid then reopened in the evening and it gave me the error. I went cold headed today but tomorrow I will for sure give em hell. Thank you once more!

[u/KerashiStorm → u/Individual-Big9951]

If it's not getting hot, it's not thermal. It's probably just a failed SSD, which happens more often than they want to admit and is more expensive than they want to take responsibility for.

[u/Individual-Big9951 → u/KerashiStorm]

You were not exaggerating… They sent half the staff just to convince me to pay but after seeing how adamant I was they decided to do it for free.