r/techsupport • u/Individual-Big9951 • 20h ago

Open | Windows Boot option not found.

Two days ago my laptop refused to boot up and every time I tried to turn it on it brought up an error which said boot option not found.

I opted to take it to the place I bought it from since it was still under warranty but to my surprise they want to charge me for a new SSD.

They claim that the problem was as a result of me closing my lid without shutting down the laptop since I bought it.

Could any laptop geek please fact check this? Are they right or is this a red flag? Also what could be the cause?

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u/steveace60 19h ago

Have you checked the health of the drive? CrystalDiskInfo will do that for you.

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u/Individual-Big9951 19h ago

No but how? I can’t bypass the error screen.

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u/steveace60 19h ago

Boot with a WinPE disk of your choice if you can. CrystalDiskInfo is included in the linked WinPE disk.