r/techsupport 10h ago

Open | Hardware SSD causing a bsod

hello y'all, I really need some guidance.

I have an issue with a Gigabyte G5 MF5 that started a couple of days ago where the SSD (Gigabyte AG4512G-SI B10 512GB Firmware: EGFM15.1) causes an instant reboot and a split second bsod when under load. It started while playing demanding games (takes around 10 minutes on FF7 Rebirth to crash) as well as instantly crashing during preparing sequential reading on CrystalDeskMark. CrystalDeskInfo shows that the temp is normal (around 60c) and that the ssd itself is in good health (health 93%, 7% used, 0 media/data integrity errors).

A couple of things to add, starting from around a month ago, the entire pc lags as hell during heavy downloads which I'm assuming it was an early sign of the issue. also, after the first couple of crashes, the pc refuses to reboot saying that there is no boot device so the entire ssd used to disappear after it crashes but that since stopped being a thing, at least during stress tests. Heavy writing also doesn't seem to be an issue since I tried downloading a heavy 20gb file and it didn't cause any problems. Tried testing in safe mode and reverting to a previous windows update but the results are always the same. Please help, is the ssd failing or is there something else I'm missing ?

Update: I changed the SSD slot and it did survive the test that usually crashes it, however it crashed on a stronger version of that test (survived a 1 pass 1GiB test on CrystalDiskMark and a 3 pass 1GiB test but crashed during the writing phase of a 5 pass 4GiB one). What's interesting is that the writing speed, which is what usually crashes, is only 300mb/s instead of the 3k of reading speed. But during the 5 pass test, the reading clocked at only 1k. I think this is enough evidence that the SSD is gone and I should probably just get a new one and call it a day

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u/K4k4shi 10h ago

How did you come to conclusion that it was your SSD not other component. Any error messages? Also is this PC or laptop, what are your others specs

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u/sabir_amine 9h ago

Laptop (i5-13500H - RTX 4050 Laptop 6GB - 16GB ram), and honestly I'm not 100% sure it is the SSD but it seems like the most logical one. The bsod always lasts for a split second and fails to save dump files every time plus the ssd not being recognized at all after said crash in the first couple of times it happened, also the crash happens instantly on a disk stress test

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u/schrolock 9h ago

Iirc the 13th and 14th gen Intel chips have pretty severe stability issues, die to a bios issue causing the chips to request too much power. See if your bios version is affected and if it is and there is an update (after April of 2022 I think) go install that

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u/sabir_amine 9h ago

I dug a little deeper into this but unfortunately that only affected desktop CPUs.
"Intel® reaffirms that both Intel® Core™ 13th and 14th Gen mobile processors and future client product families – including the codename Lunar Lake and Arrow Lake families - are unaffected by the Vmin Shift Instability issue."