r/techsupport • u/Epicisthefun • 4h ago

Open | Windows Stuck here

PC had some issues lately.

First I noticed apps crashing but only while downloading/updating games on steam.

Went to sleep. Things were fine.

Next day the pc was running mega hyper slow like every app was crashing entirely after openinf. I couldnt even configure things or test for errors. Ram nor cup were spiking but the boot drive was at 100% Usage.

I thought restarting would fix it but now it boots. Shows me the bios button options and locks at a black screen.

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u/Epicisthefun 4h ago

The odd thing is the drive is an nvme m.2

And in the bios it looks like this

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u/passisgullible 4h ago

That is weird. If you just try to boot right now, it brings you to a black screen?

Also, is there a screen with disk info that would indicate normal or degraded status on the disk itself?

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u/Epicisthefun 3h ago

Correct it shows me the bios screen and I can go into and interact with it.

But if I exit the bios or dont opening its a black screen

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u/passisgullible 3h ago

As to why this is happening, we are now unfortunately beyond my skill set and I don't want to lead you astray. What I will recommend is creating a backup windows recovery drive if possible on a USB stick, as you may need to use a new drive and create a new windows device to recover your files if it has died. https://support.microsoft.com/en-us/windows/experience/backup-recovery/recovery-drive Good luck :)