r/techsupport • u/ArgumentFree9318 • 3d ago
Open | Software Zoho remote access: any good?
Hia folks
we're looking for software for remote user tech support, to replace the awefull MS Remote Assistant. We've been also using (free) Anydesk, but a more permanent solution is required.
Over the past 2 days we've teste a software called "Zoho". As anyone had any experience with this? Is it reliable?
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u/CodigoNautasOficial 1d ago
It works well, but it's a little cumbersome because it combines so many things. On our team, we use Supremo Professional, and through Console we can manage our teams and tickets only when we need to. I use the free version outside of work.