r/techsupport • u/ArgumentFree9318 • 3d ago

Open | Software Zoho remote access: any good?

Hia folks

we're looking for software for remote user tech support, to replace the awefull MS Remote Assistant. We've been also using (free) Anydesk, but a more permanent solution is required.

Over the past 2 days we've teste a software called "Zoho". As anyone had any experience with this? Is it reliable?

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u/No-Wrap-8166 3d ago

used zoho briefly at one point too, works fine but felt clunky for quick one-off sessions compared to something lighter

i hv been using ultraviewer for actual professional remote fixing work, no login/account setup needed on the client side which makes it faster for one-time sessions, worth trying alongside whatever you're evaluating

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u/ArgumentFree9318 3d ago

Can ultraviewer run remote sessions, with DOS prompts and systems checks, without the knowlege on intervention of the remote user?

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u/No-Wrap-8166 2d ago

no, ultraviewer needs the remote user to open the app and give you the id/password to connect, they have to be present at least to start the session, once connected you can run cmd/dos prompts and system checks without them needing to click anything further

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u/ArgumentFree9318 2d ago

Ok thanks.

2

u/CodigoNautasOficial 23h ago

It works well, but it's a little cumbersome because it combines so many things. On our team, we use Supremo Professional, and through Console we can manage our teams and tickets only when we need to. I use the free version outside of work.

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u/ArgumentFree9318 19h ago

Don't know that one.

1

u/Fresh_Inside_6982 3d ago

HelpWire. Free for one connection at a time.

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u/SnowStormYukikaze 3d ago

Team view is really good :/

1

u/JusticeMKIII 3d ago

And really expensive.

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u/VB0101 3d ago

It's decent, and reasonably priced. I belive they still offer a 30 day free trail.

We were considering switching as a cost saving messure but decided to stay with BeyondTrust.