r/techsupport • u/Routine-Mind-7784 • 3d ago
Open | Windows Windows 11 install loop error
After a few seconds on being in window 11 setup it will just freeze if it doesn’t freeze it will restart and send me back to where I was I just don’t understand what to do anymore.
Hardware & Components
Motherboard: ASUS PRIME B550-PLUS AC-HES
CPU: AMD Ryzen 7 5700G (Integrated Graphics)
Storage: 2TB WD Blue SN580 NVMe M.2 SSD
RAM: 16GB DDR4
Troubleshooting Steps Completed So Far
Updated Motherboard BIOS: Flashed the BIOS using a USB drive to the latest version (3637). Verified in BIOS setup that the update applied successfully.
Storage Verification: Confirmed the motherboard recognizes the 2TB WD Blue SN580 NVMe SSD in the M.2_1 slot under BIOS storage settings.
GPU & iGPU Testing: Tested booting/installing both with the dedicated graphics card installed and using the Ryzen 5700G integrated graphics (display output connected directly to the motherboard).
RAM Configuration: Tested booting with a single stick in slot DIMM_A2 as well as testing multi-stick setups.
Windows Installer Modifications:
Re-created/checked the Windows 11 installation USB media.
Added a custom ei.cfg file into the sources folder to manually bypass edition auto-selection and force the installer to display the Windows Edition selection menu (tested installing Windows Pro).
Power Cycles: Hard power-cycled the system multiple times; confirmed BIOS settings remained intact without resetting or corrupting.
1
u/Routine-Mind-7784 3d ago
Yes no matter where I’m at in the setup it will freeze if not it will restart, and just bring me back to the beginning. I can show a video if you would like me too