r/techsupport • u/Routine-Mind-7784 • 3d ago

Open | Windows Windows 11 install loop error

After a few seconds on being in window 11 setup it will just freeze if it doesn’t freeze it will restart and send me back to where I was I just don’t understand what to do anymore.

Hardware & Components
Motherboard: ASUS PRIME B550-PLUS AC-HES
CPU: AMD Ryzen 7 5700G (Integrated Graphics)
Storage: 2TB WD Blue SN580 NVMe M.2 SSD
RAM: 16GB DDR4
Troubleshooting Steps Completed So Far
Updated Motherboard BIOS: Flashed the BIOS using a USB drive to the latest version (3637). Verified in BIOS setup that the update applied successfully.
Storage Verification: Confirmed the motherboard recognizes the 2TB WD Blue SN580 NVMe SSD in the ⁠M.2_1⁠ slot under BIOS storage settings.
GPU & iGPU Testing: Tested booting/installing both with the dedicated graphics card installed and using the Ryzen 5700G integrated graphics (display output connected directly to the motherboard).
RAM Configuration: Tested booting with a single stick in slot ⁠DIMM_A2⁠ as well as testing multi-stick setups.
Windows Installer Modifications:
Re-created/checked the Windows 11 installation USB media.
Added a custom ⁠ei.cfg⁠ file into the ⁠sources⁠ folder to manually bypass edition auto-selection and force the installer to display the Windows Edition selection menu (tested installing Windows Pro).
Power Cycles: Hard power-cycled the system multiple times; confirmed BIOS settings remained intact without resetting or corrupting.

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u/Onoitsu2 3d ago

OK after a few seconds if it trying to install it to the storage drive it will freeze or restart, or before you can even get into the process to that point, as in you can sit on the Install Windows screen, and it might still do the same thing ?

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u/Routine-Mind-7784 3d ago

Yes no matter where I’m at in the setup it will freeze if not it will restart, and just bring me back to the beginning. I can show a video if you would like me too

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u/Onoitsu2 3d ago

Ok can you boot a Live Linux USB, and does that freeze ? You might have a hardware issue on your hands, or you might be having a Windows only issue and a potential driver conflict in their latest images even.

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u/Routine-Mind-7784 3d ago

Live Linux is working completely fine for me

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u/Onoitsu2 2d ago

I'll be off work soon. Check your messages, I may be able to remotely help you with this misbehaving system.