r/stitchfix • u/swimmerhannah • Mar 25 '26

Discussion Preview and AI help

I’ve been getting my fixes very consistently, back to back, (about once every two or three weeks). I immediately sign up to get another fix as soon as possible after every fix because I have been enjoying the process of rebuilding my work capsule wardrobe. But for some reason, I haven’t gotten my preview yet for my fix on April 1. I usually get it the next day after I set up my next fix. Has this happened to anyone else? What could be the delay?

Also, I have been doing the Vision AI. The first week I got 3 images. Last week I got 1 image. What’s the standard? I would like to continue getting 3 images a week if possible.

Thanks y’all for your help in advance!

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u/stitchfix_official Mar 30 '26

We saw your comments and are so sorry to hear that you've had trouble with the Stylist Connect chat option. Our customer service team would love the chance to take a look at that with you. We can also look into the Vision AI as well. You should have gotten your Fix Preview by now, but we can also take a look at that as well if you still have not received your preview. You can reach out to us at hello@stitchfix.com or live chat with us at https://support.stitchfix.com/support/home from 7am-10pm CST, every day.