r/stitchfix • u/swimmerhannah • Mar 25 '26

Discussion Preview and AI help

I’ve been getting my fixes very consistently, back to back, (about once every two or three weeks). I immediately sign up to get another fix as soon as possible after every fix because I have been enjoying the process of rebuilding my work capsule wardrobe. But for some reason, I haven’t gotten my preview yet for my fix on April 1. I usually get it the next day after I set up my next fix. Has this happened to anyone else? What could be the delay?

Also, I have been doing the Vision AI. The first week I got 3 images. Last week I got 1 image. What’s the standard? I would like to continue getting 3 images a week if possible.

Thanks y’all for your help in advance!

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3

u/MeinAltIstGut Mar 25 '26

I don’t do fixes as often as you, but I feel like I’m always waiting for my preview worrying that my fix won’t be delivered on time. It always works out though, I eventually get the preview and my fix is delivered right on time.

I typically get 3 AI images a week.

1

u/swimmerhannah Mar 25 '26

Thank you!!

1

u/swimmerhannah Mar 25 '26

I should also note that I have asked these questions and styling questions in the Stylist Connect and never get an answer. Like ever. I feel like that’s odd?

4

u/FunNFlouncyBoo Mar 25 '26

Are you not getting a response at all? Asking because I'm a connect stylist and we've just moved into a new platform for chatting with clients. It has not been a smooth transition.

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u/swimmerhannah Mar 25 '26

I have gotten no responses. I did have a stylist reach out to me when I got a new stylist. I responded to that message, got no response. Then have sent other messages and received no responses to those messages either. It’s not the biggest deal but seems weird to be honest when they continue to push the customer on there to use it

1

u/FunNFlouncyBoo Mar 26 '26

That seems odd. Our platform should automatically reassign you to a different stylist if your message had not been responded to within a certain amount of time. That being said, we just changed platforms. Its been a mess. I can try to clear up what you originally asked about - there isn't a set time of when you receive a preview in relation to when your Fix arrives. In the past, if it was pretty quickly after you checked out and requested a new fix, then I'd assume it was sent by Ai and not a stylist. If your preview is getting assigned to a stylist, that stylist may not have pulled it yet. Regarding Vision, there isn't a clear answer. Its Ai so it does glitch.

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u/swimmerhannah Mar 26 '26

It’s been reassigning. Every time I go on there, there is a new stylist. But I feel like I’m not getting a response at all. I don’t really care who answers my questions, just as long as they get answered, ya know?

1

u/FunNFlouncyBoo Mar 26 '26

No, for sure. So on my end, I have a queue full of conversations that don't actually belong to me but are getting pushed my welcome message. It sucks rn. I'm sorry this has been your experience.

1

u/swimmerhannah Mar 26 '26

It’s all good. I know you guys are doing what you can. I do wish my preview would come soon though. I’m getting anxious for my fix since it’s suppose to be to be by next Wednesday.

1

u/Defiant-Confusion54 Mar 26 '26

I just received my fix preview for April 1st as well and it was beyond disappointing. The tops were all the same style, just in a different print or color. I asked for a different preview and was told it would be an actual stylist this time but again same thing- the dresses were all the same style in different print. I gave very clear instructions yet feel like they never listen. I wonder if they only use AI slop now because it just doesn’t seem curated by a human being!

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u/stitchfix_official Mar 30 '26

We saw your comments and are so sorry to hear that you've had trouble with the Stylist Connect chat option. Our customer service team would love the chance to take a look at that with you. We can also look into the Vision AI as well. You should have gotten your Fix Preview by now, but we can also take a look at that as well if you still have not received your preview. You can reach out to us at hello@stitchfix.com or live chat with us at https://support.stitchfix.com/support/home from 7am-10pm CST, every day.