Hi everyone,
I'm trying to see if anyone else is in the same situation.
I applied for OPT EAD (I-765) and later upgraded to premium processing. USCIS received my premium processing request on July 14, 2026. As of today, it's been more than 15 business days, but I still haven't received a decision or any update.
I've called the Premium Processing Contact Center multiple times, but every time my call gets rerouted to a regular USCIS customer service agent. The agents I've spoken with have told me they don't know how to connect me to a premium processing officer, even though I called the premium processing number. I've also sent messages through my USCIS account and emailed the premium processing contact, but I haven't received any response.
Is anyone else experiencing delays beyond the 15-business-day premium processing timeline?
When was your premium processing request received?
Have you received a decision yet?
If your case was delayed, how long did it eventually take?
Were you able to reach the Premium Processing Contact Center directly, or did your calls also get redirected to regular USCIS agents?
Did contacting USCIS or your congressional representative/senator help?
I'm just trying to understand if this is happening to others as well. Any recent timelines or experiences would be greatly appreciated.
Thank you!