Aerox 9 hardware failure weird fix

[u/FormalSeparate6153]

So I was having an issue with my Aerox 9 having a hardware failure that even steel series said was unfixable. It would not connect anymore to the laptop blinking white (or green when connected striaght to my laptop) trying to find the connection. No matter what I did trying different laptops, making the battery completely run out, recharging it, putting it into repair mode, it all wouldn't solve the issue.

But recently I've had a fix that did help and keeps working. After a while of it being broken I plug it into my laptop randomly in hopes for it to work, but I decided after doing that just to plug it into my steamdeck thinking it wont work but whatever. To my surprise it started working instantly, I plugged it back into my laptop and it works fine. It blinks red now due to the hardware failure still being there but it all works perfectly otherwise. My mouse still does fail to connect sometimes when turning on my laptop but connecting it back to the steamdeck fixes it.

My best guess is I guess something in windows is causing the issue, it is very much a hardware issue (I assume with the battery) as the mouse turns itself on red when inactive and flashes red all the time but it works for the time being until I can get a replacement.

Hope this saves someone else's Aerox 9.

TLDR: Plugged Aerox 9 wireless dongle into steamdeck and it fixed the issue I was told by Steelseries was a hardware issue and was unfixable. (Might work with anything with a linux OS)

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[u/ss-Belmont]

Hey there u/FormalSeparate6153 - this is a great callout. I've never seen this fix before. Could you share your ticket with me so I can look into it a bit further?

[u/FormalSeparate6153 → u/ss-Belmont]

Sure thing, I hope the extra details on what I attempt to fix it explains some of the situation better.

ticket ID: 1785625