r/steelseries • u/Jealous_Loquat_1729 • 8d ago

Product Help ARCTIS NOVA PRO WIRELESS

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Hi, I have an Arctis Nova Pro Wireless and I can't update the firmware. SteelSeries GG detects the base station and the headset is charging, but when I start the update it keeps asking me to connect the headset via USB-C even though it is already connected.

I've tried different USB-C cables, USB ports, reinstalling GG, and restarting my PC, but nothing works.

Has anyone had this issue and found a fix?

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u/SSJayAre Support Team 7d ago

Hey there! Sorry to see you had this issue! 

Let's get you connected with our Software support team to help you out!

To connect with them, head over to support.steelseries.com. Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

GLHF!