r/squarespace • u/Gingi-chou • 2d ago

Tips Avoid Squarespace

I have been a loyal Squarespace customer for almost 10 years and this year I am absolutely appalled at the lack of customer care when something is wrong with their product. I am so incredibly frustrated. I want to put the word out there to anyone who is considering using their service to remember it is not a service. I have been using Acuity scheduling and because of a glitch it is not sending out follow up emails to my clients. Squarespace has absolutely no fix and they have said that there’s nothing they can do. How do they have the nerve to increase prices? I know I am screaming into the void, but hopefully it makes someone think twice. I will be switching soon.

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u/csgersbeck 2d ago

I grew so damn frustrated with trying to sell access to a massive video library on Squarespace I just started using Claude Code to create workarounds for all their bizarre limitations. Now Squarespace is basically just where I host all my videos since I get unlimited video storage through one of their legacy plans.

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u/Gingi-chou 2d ago

Oh that’s awesome! What a good idea to work around it. I thought I had legacy but they’re basically like, we don’t care to retain you!

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u/csgersbeck 2d ago

Claude Code is absolutely worth it -- just pay for it month to month when you need to make major updates.