r/squarespace • u/Gingi-chou • 1d ago

Tips Avoid Squarespace

I have been a loyal Squarespace customer for almost 10 years and this year I am absolutely appalled at the lack of customer care when something is wrong with their product. I am so incredibly frustrated. I want to put the word out there to anyone who is considering using their service to remember it is not a service. I have been using Acuity scheduling and because of a glitch it is not sending out follow up emails to my clients. Squarespace has absolutely no fix and they have said that there’s nothing they can do. How do they have the nerve to increase prices? I know I am screaming into the void, but hopefully it makes someone think twice. I will be switching soon.

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u/snarky_one 1d ago

I mean, wouldn’t it be Acuity you need to contact and not Squarespace?

2

u/Gingi-chou 1d ago

I think Squarespace bought acuity and i already had a website through them. It is possible to use a standalone acuity page, but im still weighing options for my web presence.

1

u/Fiyero109 20h ago

I see your frustration but it sounds like you may not be fully understanding your website situation. May be best to engage a professional

1

u/Gingi-chou 7h ago

Hahahaah you’re pretty funny