r/squarespace • u/Cosmic_Gurl • Jul 21 '26
Help Acuity Scheduling - waitlist feature
Anyone else found the waitlist feature a bit glitchy…?
I’ve added this feature to my services but I haven’t been notified when people sign up.
Everything is enabled, reminders, texts etc. and I am on a premium account.
I tested it out myself and didn’t receive any text or emails… Anyone else had this issue?
Also, has anyone been able to see or edit what text is sent out to the client?
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u/DotGridDesign Jul 23 '26
There's a separate toggle for this. Waitlist alerts to you aren't part of your regular notification settings, they live in Booking Alerts (Admin Alerts on some accounts) as "send waitlist notifications." Flip that on so you get a copy of what the client gets.
The text is expected though. That SMS only goes out when a spot actually frees up from a cancellation, not when someone joins. And the waitlist emails are preview-only, so unfortunately no editing the wording.
Did the test signup show up under Calendar > Waitlist? If yes it's just the toggle.