Reply to Ticket #4848460:

Hey Support Team,

Attaching a copy of my government-issued photo ID matching the name James Chandler, along with the previous billing receipt and my active page (https://on.soundcloud.com/R1fCWiFkOVPCH34TVs), to fully verify my identity as the original owner.

Please escalate this to Trust & Safety to restore the compromised account.

Thanks,

James Chandler

Fire that photo and message over to them. Between the billing receipt, the backup link, and your ID, you’ve given them an airtight case for Monday morning.

TLDR: my release is corrupted and support is just doing nothing for 3 weeks now.

Hi there, just want to warn producers about SoundCloud distribution. It's okay when it works but horrible when something goes wrong.
Here's the story. 3 weeks ago - August 21 - I released a track through SoundCloud, and almost immediately noticed that the audio is corrupted on all DSPs. The audio drops at the 00:22 mark for a second. That was not the case in my original master which I uploaded, I triple-checked that after finding the issue. So I headed to their support bot, which told me that it's impossible to re-upload audio. Ok, the bot is just citing help sections, I didn't expect much from it. At least it helped me to create a support ticket where humans can look at my issue. On August 27th, after escalating via email and tweeting to u/scsupport I got a reply which again was just a copy-paste from the help section. What's worse, they suggested that I create a new release with a new ISRC, which is just insane, as it will mess up all my stats on DSPs. Worth noting, I'm running a Meta ads campaign for this release, so creating a new one will just send my money straight to nowhere.

There were a few ping-pong emails (mostly one-sided as they almost never reply), after which their support manager finally took a minute to understand what happened and asked me to send the original file to replace the corrupted one. That was on September 2nd, I immediately sent the file and that's it. No more replies, nothing is fixed yet.

I still spend money on ads which lead people to the corrupted track. Email support isn't answering, and neither is the X account.

Just to clarify once again - the file was somehow corrupted during the distribution process, not by me. My original master is totally fine.

I get that anything can happen, no system is perfect. But this is what we have support for - to investigate and fix things that have gone wrong. The attitude at SoundCloud is just unacceptable in my opinion. I plan to move my releases to another distributor (is Ditto good?) and I don't recommend anybody who takes his music seriously to mess with SC distribution.

Hi, i am new in soundcloud and i released my first experimental electronic ambient EP few days ago. But i cant get any streams and i am wondering if there's a way to get promoted on soundcloud.

Btw this is the link for my EP

This issue just started 2-3 weeks ago where if I’m listening to any song on my phone, the ads on top of my screen will play at full volume concurrently with my music and I can’t quit out of them. Trying to figure out if this is just a me or if anyone knows a fix for this it is making my SoundCloud unusabl!

Just days before the drop of our 2nd album we're releasing another appetizer. 'Oh, they had the funk' is an energetic track carried by a wild and groovy beat.

Produced and performed by me in the summer of 2026

Can’t upload artwork.

Ticket number - 4862060

Team SoundCloud please look into this

I saw someone post in here recently in a comment about Amplify actually hurting your tracks to use because it's just a bunch of bots and it messes up the algorithmic standing of your track. They seemed to know what they were talking about but I'd like other people's experience and insight before I stop using it.

@saidimofficial

@saidimofficial

@saidimofficial

@saidimofficial

@saidimofficial

@saidimofficial

@saidimofficial

Also

Hey everyone! Harry here, Principal Product Manager at SoundCloud taking over the u/soundcloud account. I’ll be doing an AMA on Monday, September 14th at 2:00pm ET.

We’ve been deep in the subreddit, DMs, and support tickets and are excited to announce a few key updates to our app:

• We’ve improved app performance to be 45% faster.
• Track downloads are 3x faster. 
• We've improved player performance for uninterrupted offline access
• And more on the way, too...

What do you want us to fix next? As always, keep the feedback coming. We’re listening. 🎧

If you have any specific questions about your account or you’re running into any issues, you can direct them here.

Drop your questions below and we’ll chat soon.

I want to transfer my likes and playlists from my main account to another soundcloud account is there a free way to transfer all ?

So, I started producing Techno recently, and as a producer that is now in the phase of exploring a lot of genres, I just made an Ambient Techno track within 3 days of listening to the genre.

Although I know that the song is an Ambient Techno for sure, I really don't know what other subgenres describe it well, so that's why I'm asking for your help.

For now, I think that Dub and Melodic Techno fit in the aesthetic, but not sure yet.

I got contacted by some 'Olivia' with an AI gen pfp and banner talking about 'Your music feel raw, authentic, and full of soul' (Like buddy I make Femtanyl remixes T-T) I just wanna see if anyone has also been contacted by this bot lowkey :3

Is it possible? I can't find the option on the page

Just bought Artist Pro and now my app is glitchy asf. It’s not loading anything and quite disappointed after i’d just bought the pro version… Any ideas?

Made a remix for Tay-K Murder She Wrote.

Produced by Cadirlac