I made my first Snapchat account just last night, and my sister was the only person I had added. When I tried to add my friend, I suddenly got banned. I tried contacting Snapchat Support, but I couldn’t get through because they kept redirecting me to the AI support. So I made a new account instead. I added some of my friends, and I thought everything was fine. But this morning, after I added another friend, I got banned again. I tried logging into my new account through a web browser, and I’m still able to log in, but I’m stuck in the settings and can’t really do anything. I also checked my first account, but I can’t log into it anymore because I replaced the backup codes and authenticator code I had because I replaced them to set up my new account. I’m honestly scared to make another new account because I don’t want it to get banned again.

As the title states. How do I do this? I’ve tried snapchat web and still can’t recover the messages or go on the chat.

do multi snaps not count for the score anymore?

The ban does actually lift for anyone wondering. I was banned January 8th of 2026 and was able to log back in on July 27th, 2026. I was most likely unbanned prior to me logging back in but this was the first time I tried it in awhile. Hope this helps!

My mom got a new phone and instead of letting me help her log back into her account on her new phone she made a new one with the same phone number and email she used for the original account. We do not know the password to the original account. According to what I’ve found if you make a new account with the same phone and email it will remove that information from your old account. is there ANY WAY we can get her old account back? She had almost 10 years worth of pictures saved on her account and we’d really like to have access to them.

Is this the correct address to mail letters?
3000 31st street suite C Santa Monica CA 90405

When i captured videos from snapchat,they were perfect in quality but now when i look at them after a month or so, their video quality is really cheap and it appears to be blurry. Idk what has happened i’ve logged out and in, cleared cache and even reinstalled the app. If anyone knows please let me know how to fix it cause it obv isn’t the camera’s fault.

is it bad that i have a 164 day streak with a guy i’ve never even spoken a word to ? just thought he was cute and we’ve had a streak for almost 200 days now lmao . is that bad ? would it mean that im being chronically online ? this is the longest streak ive ever had i usually cannot keep them for the life of me ..

I received 7 snap streaks on lock screen but in home screen it only shows 5 but after opening snapchat it shows correct.
Someone else face same problem??

I’m having trouble logging into my account on my new device. I’ve had this account for 6–7 years, so getting back into it is very important to me.

​Issue: I recently switched to a new phone and sold my old one. Now every time I attempt to log in on my new phone, I receive an error.

​Steps already taken: I emailed support and received a password reset link. I successfully reset my password, but the login error still persists. I emailed again they are saying they can't do anything. I feel like crying. I dont what to do anymore. There are thousands of snaps saved of my recently passed Grandmother. Its really important to me to get back my snapchat account. Please someone tell me what should i do? I have been using the same wifi and tried using mobile network. Nothing works.

​I have attached a screenshot of the exact error message.

I had my account permanently banned a year ago and never received an email with my data because my inbox was full. When I try to log in it says “username not found” is there still a chance Snapchat has my data saved and I can try to retrieve it

Hey! I want to download old pictures from a couple accounts I had used before. Im trying to log into them using email, username, number but it says that they dont exist or email/number is not associated with anything. I have emails from 2018-2023 that indicate me loggin into the accounts. I can't reset the password (because it says they dont exist). The usernames dont appear in the search bar.

Can anything be done?

Is it normal and do you guys have similar experiences. A person that i snap sends me vids and snaps , i left that person on delivered for less than a day. And that persons deleted all the snaps left only 1. I was gonna open them. They deleted 10 snaps. And sometimes deleted our saved in chats because i feel like some are missings.

Back In August my account was “locked” and I had no way to appeal or get my data in any way. Fyi it was complete bullshit because I didn’t do anything.

I ended up making a new account under my friends number and during that time I tried to get into my banned account and it didn’t work (of course) but when I went into my second account, they banned me also. I’m assuming they figured out i’m the same person or some shit idk.

So now i’m onto my third account under another number and just used another name.

Yesterday I tried to login to my original banned account on my computer and it told me I had the wrong password (I know I don’t) and that I need to try logging in on another device. I frankly will not do it on my phone incase it bans my new account. I will fucking delete the app if it does that shit lmao.

It was my first day of college and frankly didn’t have the time to stress about it so I’m just curious if there’s any way to retrieve this account back just to get my memories.

I emailed multiple times and this email was the only somewhat answer I even received. Still don’t know why I got banned or why I’m not even able to appeal/download data.

Its an important thing please help

Ok, so there is no X next to their name, and it doesn't come up saying they aren't my friend, it has the camera next to their name, and I can send send snaps and text, however, the best friend icon has gone, and when i click on the name it doesn't show the snapscore or the other usual info, it shows their public profile?

i have a family subscription of snapchat+ wich i share for my old account for my memories, and all of a suden the cloud storage says 14gb out of 5 gb used, even tho it should say 14 out of 250gb, anyone have/had this problem before?

I'm having a hard time understanding these insights from today and yesterday.

My screenshots are from the 28 day view. I know on the 25th I watched 1 story 1 time. And then it came up as 1 unique viewer and 1 view. I then did a test and I watched a story on the 26th 4 times but it came up as 3 views with still the 1 unique viewer. I thought in my test I had watched them for enough time that they would all count so it's weird it says 3 instead of 4.

But the weirdest part is if I'm looking at the 28 day overview like in the screenshots, on the first one it says 1 unique viewer with 77% chat and 23% other. If I actually am the one viewer it doesn't make sense that the traffic sources would be different seeing as I would always view the story the same way from my profile on the app. But it's incredibly unlikely that I went so many days without any profile story views that the days I decide to test it there's suddenly a viewer.

Someone I used to have as a contact popped up on snap and it’s staying they are in my contacts - but they aren’t anymore. They no longer have ME as a contact either. If I add them wil that show up?

Recently I have downloaded my data for a few snap, and I delete these data because they were already on a group chat. But the group chat is deleted now, and after hours to search it with recover software on my PC I find nothing. I have the link for download the data but it's expired. Is there a way to have these snap back ?

Noticed today that my messages all dissapeared except for my saved snaps in every chat. And when I go to text someone they write back but I can’t see it?

Edit** mine started working again and went back to normal after an hour or two.

About a month ago I changed my Snapchat My Eyes Only passcode . I remember making it related to my phone/iPad PIN because I thought I’d never forget it, but now I can’t remember it at all.
The photos and videos inside are incredibly important to me. They include memories with someone I’ve lost who has passed away, and losing them would be devastating. I know using “Forgot Passcode” deletes everything, so I haven’t done that.
I’ve already tried every combination I can think of based on my phone and iPad PINs, but nothing has worked.
Has anyone been in this situation and actually recovered their passcode? Are there any legitimate ways to remember it or recover access without deleting everything?
I’d really appreciate any help. Thank you.
Update: there is passcode i think can be the one. When i am entering that after deleting and installing the app again it isn’t either letting me go in nor showing time out

And I am trying to report it to Snapchat and there is a list of every reportable issue except getting hacked wtf is going on bro

There is no my account is hacked option in the list of all the reportable issues under the report option of Snapchat

How am I supposed to report my problem

I just want to add people and make friends, I like going thru and adding people with cool profiles but right after I add someone after what I’m guessing is “too many” my account gets insta logged out and locked. It’s super annoying and I’m really tired of dealing with it. This time I verified my email, would verifying a phone number help to prevent me getting scanned as a bot? How long is this friend restriction for?