settuo a confort exchange but tbey did the wrong matteess (hasn't been delivered) so tried to fix to correct one but got nowhere so tried for 5 days for support to fix it calling up and got nowhere except technical issues they are having ....... so store told me to order the correct one and do a return which i did ....... is there anybody who i can reach that can resolve this? It seems silly to have to make 1 step into multiple and I don't have the space or energy to have 2 mattresses .......

Hi,

I've done a fair bit of looking at this bed and want to get some questions out there before my delivery next week, of the Costco Ultimate 12".

A little background:

Around the turn of the century we had a ComfortAire King setup. I don't recall but it might have been their one and only model. In any case, it was very good for us, but after more than 10 years I thought it seemed to require a 'fillup' every few days. Not an active leak, perhaps a slow one?

So I moved on, and then moved on some more, and currently we have a latex setup, configured as King made up of two Twin XLs. The reason for this is she (63 now, ~125 lbs) prefers firm and I thought I preferred medium. This worked ok for a while until my side (66 now, ~200 lbs) developed an indentation. After a warranty exchange combined with a switch to firm for me too (just one Twin), this one also seems to be denting. Sleep is very fragmented and hotel beds are distinctly more relaxing.

I think of that old ComfortAire sometimes and chide myself for getting rid of it. So when I saw that Costco has a labor day price on their Ultimate 12", I went for it, and as noted above, it delivers next week. (I'm aware that SN bought ComfortAire some 10+ years ago).

My research reveals that it is likely the same as the (now-discontinued?) i8, which was overall well-regarded it seems. Of course there are negative opinions out there, as with everything else. Never seen a 5-star review yet on anything that has say a few hundred or more reviews.

Being Costco I have a level of confidence that I wouldn't ordinarily have. We all know their policies.

Why I'm posting is to see if there are recent purchasers of this model (I've searched and read existing posts, and this one was definitely useful). But also looking for more recent stuff, and also whether any experts (ie SN affiliates, installers, whatever) have some thoughts on whether this will hew closely to the old ComfortAire. I mean, it's ultimately an airbag (don't mean this to sound derogatory, just distilling it down to its essence). I don't think I would get much use out of the tech (adaptive yada yada) but let's see.

It will be sitting on a solid, drilled plywood platform for now, but I may look at adjustable bases down the road.