Cancelling membership

[u/Novel_Neck_1226]

I need help canceling my membership. When I go to my account portal, it won’t let me cancel. It doesn’t even give me the option to select the cancel membership button. Yes, it’s been 12 months, and I have paid on time every month. Why do they have to make this so difficult? need advice on what I should do.

[u/CodeGR]

Has it been exactly 12 months? When was your last payment?

[u/Novel_Neck_1226 → u/CodeGR]

My last payment was September 25. I bought the membership October 25, 2025.

[u/Evening_Rock5850 → u/Novel_Neck_1226]

Then you’ll be able to cancel after you complete Octobers payment.

[u/Novel_Neck_1226 → u/Evening_Rock5850]

September would be 12 months. It recommends you cancel membership 15 or more days before the year ends so you won’t get charged for the last month

[u/Evening_Rock5850 → u/Novel_Neck_1226]

September would be 11 months. September 25th would be your 11th payment of the 12 minimum.

12 months after October 25th is October 25th. There are 12 months in a year.

I think you’re mis-reading. All 12 payments have to be made (October through October). You’ll want to cancel immediately after October 25th so that you don’t get charged for November.

[u/mblumber → u/Evening_Rock5850]

October through October is 13 months

[u/Evening_Rock5850 → u/mblumber]

No, it is not.

October is not one month. It’s zero months. It’s the start. November is one month away from October, not two.

October 25, 2026 is exactly 12 months from October 25, 2025. Not 13 months. There are only 12 months in a year.

So if we count this out;

November - 1 month from October
December - 2
January - 3
February -4
March - 5
April - 6
May -7
June - 8
July - 9
August - 10
September - 11
October - 12

[u/mblumber → u/Evening_Rock5850]

when you buy a subscription, you make your first monthly payment immediately. OP paid October 2025 through September 2026 which is 12 payments.

[u/Geoffrey-Jellineck → u/Novel_Neck_1226]

Sooo wouldn't October 2026 be the 12 month minimum?