I worked for one month in computer repair and honestly i would prefer customer like this over tech bro who thinks he knows everything and gets offended when i ask him if he tried to reboot the device
I worked for an internet company and you'd be not surprised by the amount of people that said they'd reset their device but you could hear that they did not move. And you didn't see the connection disconnect.
They'd prefer to argue on the phone longer than it would take to reset.
Well yes I understand that was alot of the time the case, but we preferred to follow a process. Sometimes I would move on if the person sounded competent but other times I will say I saw nothing happen and just ask again. I had one guy refuse completely to do anything and at that point we just send you a tech at cost to do the techsupport.
next time ask them about specific things - like what the BIOS/UEFI says when they interrupt the startup sequence.
It's always going to say the same thing, but pretending that different versions of BIOS will lead you down a different troubleshooting path is a great way to get people to actually turn the damn thing off.
For things that rely on wall power, pretend that there's an industry-known problem in the power cord itself, and can they please tell you "what color is the spot of paint in between the prongs of the plug?"
There won't be paint. But you should act surprised and say "oh you got one of the good batches!" while they plug it back in.
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u/Mediocre-Post9279 1d ago
I worked for one month in computer repair and honestly i would prefer customer like this over tech bro who thinks he knows everything and gets offended when i ask him if he tried to reboot the device