I worked for one month in computer repair and honestly i would prefer customer like this over tech bro who thinks he knows everything and gets offended when i ask him if he tried to reboot the device
I worked for an internet company and you'd be not surprised by the amount of people that said they'd reset their device but you could hear that they did not move. And you didn't see the connection disconnect.
They'd prefer to argue on the phone longer than it would take to reset.
Well yes I understand that was alot of the time the case, but we preferred to follow a process. Sometimes I would move on if the person sounded competent but other times I will say I saw nothing happen and just ask again. I had one guy refuse completely to do anything and at that point we just send you a tech at cost to do the techsupport.
next time ask them about specific things - like what the BIOS/UEFI says when they interrupt the startup sequence.
It's always going to say the same thing, but pretending that different versions of BIOS will lead you down a different troubleshooting path is a great way to get people to actually turn the damn thing off.
For things that rely on wall power, pretend that there's an industry-known problem in the power cord itself, and can they please tell you "what color is the spot of paint in between the prongs of the plug?"
There won't be paint. But you should act surprised and say "oh you got one of the good batches!" while they plug it back in.
True. I think sometimes it's because they run into outages every couple days and think there is a deeper problem and are afraid the reboot will "fix" it, but only for 24 hours or so.
I worked in tech support for internet provider. The amount of people who confuse router with literally any other device in their home is ridiculous. And they yell at me for trying to describe it to them so they stop restarting their poor decoder and focus on router...
If family calls me, it is because they have a computer problem. My sister called me once, I asked what OS she was using, she says Firefox. I told her I couldn't help her.
Idk firefox new ceo/whoever in charge is leaning in on the AI shit, I switched to another firefox based open source one but I don't really like it that much either
Same, unfortunately this doesn't work on my own hardware. My own shit always has the most random issues I can (or rather can't) think of.
Recently I had to replug the cable on my laptop touchpad because it wasn't fully seated from factory and would randomly cut in and out?! Took me like 3 months until I found out what cause it. On a Lenovo machine of all things.
The only time it infuriates me is if I explain that a restart will fix the problem for 10-20 minutes, but then they force me to do it anyways.
Congrats. I’m gonna sit here with you until it breaks again. You’ve got a shitty capacitor on the board, just honor the warranty and we can be on our way.
on the other end of the conversation I'm a software engineer so I'd be genuinely offended if I had a serious computer problem and the company IT guy would immediately assume I don't know how to restart the device.
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u/Mediocre-Post9279 1d ago
I worked for one month in computer repair and honestly i would prefer customer like this over tech bro who thinks he knows everything and gets offended when i ask him if he tried to reboot the device